Zuora
Configuration guide for the Zuora connector in Recurly Engage, including setup, data sync, and 1-Click subscription actions.
Overview
Required plan
This feature or setting is available to all customers on any Recurly Engage subscription plan.
Prerequisites & limitations
- Company or App Administrator permissions in Recurly Engage.
- A Zuora tenant with API access credentials (Client ID and Client Secret).
Definition
The Zuora connector synchronizes subscription traits and product rate plans from Zuora into Recurly Engage, allowing you to attach 1-Click actions to prompt interactions for seamless subscription management.
Key benefits
- Real-time subscription control: Add, remove, or modify rate plans within your prompts.
- Lifecycle management: Suspend, resume, or cancel subscriptions via in-app actions.
- Automated data flows: Keep Recurly Engage updated with the latest account and subscription balances.
Key details
Required settings
Under Settings > Connectors, configure your Zuora connector by providing:
- API URL: Your Zuora REST API endpoint.
- Client ID and Client Secret: OAuth credentials for API authentication.
Data integration
Automated data sync
Coordinate with Customer Success to schedule daily imports of the following Zuora account and subscription traits into Recurly Engage via AWS S3 or your preferred CSV pipeline:
| Trait Name | Values |
|---|---|
account_number | Zuora account number |
status | Active, Canceled, Draft |
payment_term | Configured payment term (e.g., Net 30) |
balance | Outstanding account balance |
total_invoice_balance | Total invoiced balance |
credit_balance | Available credit balance |
contracted_mrr | Contracted monthly recurring revenue |
term_type | TERMED, EVERGREEN |
subscription_start_date | Date the subscription term starts |
subscription_end_date | Date the subscription term ends |
term_start_date | Start date of the current term (may differ from subscription start if renewed) |
term_end_date | End date of the current term (null or cancellation date for evergreen subscriptions) |
auto_renew | true or false |
rate_plan_name | Name of the most recent rate plan |
1-click actions
Once your connector is activated and rate plans have synchronized, you can configure these 1-Click actions within your prompt editor. The account_number trait must be present on user records to target actions.
| Action | Description | Additional Instructions |
|---|---|---|
| Add Plan | Add a specified rate plan to an account | Select the desired Product Rate Plan from the dropdown |
| Remove Plan | Remove a specified rate plan from an account | Select the Product Rate Plan to remove from the dropdown |
| Cancel Subscription | Cancel the active subscription | Choose a Cancellation Policy (EndOfCurrentTerm, EndOfLastInvoicePeriod, SpecificDate) and Apply Credit (true/false) |
| Suspend Subscription | Pause an active subscription | Specify Suspend Policy (Today, EndOfLastInvoicePeriod, SpecificDate, FixedPeriodsFromToday) |
| Resume Subscription | Reactivate a suspended subscription | Select Resume Policy (Today, FixedPeriodsFromSuspendDate, FixedPeriodsFromToday, SpecificDate) |
| Change Auto Renewal | Toggle auto-renewal setting | Choose AutoRenew (true or false) |
| Create Subscription | Create a new subscription with specified rate plan | Provide contractEffectiveDate, renewalTerm, Rate Plan, and Term Type |
Guide: Configuring a 1-click Zuora action
- In your prompt editor, click Add Action.
- Choose Zuora as the connector and select the desired action (e.g., Add Plan).
- Pick the Product Rate Plan or policy settings from the dropdown.
- Save and publish your prompt.
Additional references
Updated about 7 hours ago