Overview

Required plan

This feature or setting is available to all customers on any Recurly Commerce subscription plan.

Additional cost

If you have fewer than 500 active subscribers, a one-time migration fee may apply. Please reach out to your Recurly account manager or [email protected] for pricing details.

Prerequisites & limitations

• Your store must be hosted on Shopify or Shopify Plus.
• Migration supports up to 10,000 subscribers per day.

Definition

A Recurly Commerce migration is a fully automated process that pulls your existing subscription data—accounts, subscription terms, billing schedules, and customer profiles—from another platform into Recurly Commerce, with 99.9%+ data fidelity.

Key benefits

• Zero subscriber disruption: Your customers experience no breaks in service or unexpected changes.
• Rapid turnaround: Complete migrations in days, not weeks—up to 10,000 subscribers per day.
• Revenue protection and uplift: Automated data validation often uncovers recoverable revenue and reduces churn during the migration.

Key detail

Eligibility

• 500+ subscribers: Free, standard migration.
• < 500 subscribers: Migration available with a one-time fee—contact sales.

Migration process

1. Install Recurly Commerce

   • Download the Recurly Commerce app from the Shopify App Store.
   • Choose Core or Pro plan and complete checkout in Shopify.

2. Grant collaborator access

   • Accept the collaborator invitation from Recurly Commerce.
   • Do not alter requested permissions—they ensure full migration and support.

3. Kick-off call

   • Book a 15-minute call with your Recurly Commerce CSM to scope and schedule the work.
   • Contact [email protected] to schedule.

4. Submit migration questionnaire

   • Complete our form with your Shopify and Stripe API keys.
   • This allows us to pull in your subscriber contracts, plans, and customer profiles.

5. Approve storefront components

   • We’ll install the Recurly Commerce subscription widget and customer portal on your site.
   • Review and confirm before we go live. Your CSM will notify you once everything is active.

During migration

Our engineers and your CSM handle the data transfer—no action required on your end. You’ll receive regular updates until completion.

Post migration

• Celebrate! 🎉 Your data is now in Recurly Commerce.
• Book a final onboarding session with your CSM to learn best practices, review analytics, and optimize your new setup.

Questions or ready to get started?: Contact [email protected] or your Recurly account manager.