Customer portal
Enable self-service for your subscribers with a fully customizable portal—letting them skip, swap, pause, gift, and manage billing details without support tickets.
Overview
Required plan
This feature or setting is available to all customers on any Recurly Commerce subscription plan.
Definition
The Customer Portal is the self-service area where subscribers can view and manage every aspect of their subscriptions—skips, pauses, swaps, gifting, billing info, and more.
Key benefits
- Empower subscribers: Give customers the controls they need to adjust orders, pause deliveries, or update shipping without support tickets.
- Reduce support load: Automate routine account changes, freeing your team to focus on exceptions.
- Boost retention: Offering flexible self-service options helps prevent unnecessary cancellations.
Key details
- Customer Portal Management: Configure what subscribers can do in their portal. Learn more.
- Cancellation & Churn Prevention Flows: Tailor the onscreen experience when subscribers attempt to cancel. Learn more.
Updated about 1 month ago