Data Hosting

Recurly provides you with flexible data hosting options across the world to help you stay up to date with compliance and security in various geographic locations.

All of our data centers provide the same level of service and performance, as well as the same level of GDPR compliance. However, if you have additional data residency requirements based on the data protection regulations in your region of incorporation and the region(s) of your customer base, we provide the option to host your data in the US or Europe. We recommend consulting your compliance or legal department to determine which hosting location is right for you.

Data Center Locations

Recurly currently offers a choice of two data center regions: the United States (US), with data centers in Virginia and Oregon, and the European Union (EU), with data centers in Germany and Belgium.

Data Center Scope

All processing and storage of your data will take place within the region that you’ve selected. This includes:

The data seen in the Recurly UI.
The data returned by APIs, webhooks, and exports (automated and manual).
All hosted pages provided by Recurly including Hosted Payment Pages (HPP) and Hosted Account Management (HAM)

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If you setup data integrations with third party services that are not built by Recurly, you will need to contact the provider to understand their data hosting options to ensure that any data transferred from Recurly will remain in your data hosting region of choice.

Selecting your Data Hosting Region

You select your data hosting region up front when you sign up for a new Recurly account and create your site. Upon creation of your site, all data will be stored and processed in the selected region. There is no region selected by default so you will need to make your selection before finalizing the creation of your account.

If you wish to use Recurly across multiple regions, you must create separate standalone sites in each of your desired data hosting regions.

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At this time it is not possible to switch the data hosting region for your site once it’s been created nor is it possible to migrate an existing site's data to another region. For example, if you have a US hosted site (kalekrate.recurly.com), it is not possible to open an EU hosted site (kalekrate.eu.recurly.com) with the same subdomain and vice versa.