Overview

Prerequisites & limitations

• You must have a valid mobile number on file for each subscriber.
• If a subscriber opts out of SMS, they cannot opt back in unless you update their phone number on the subscription contract.
• Limit to three active SMS notifications per subscriber to avoid over-messaging.

Definition

Transactional SMS are short text messages sent automatically when key subscription events occur, such as order confirmations, payment failures, and upcoming renewals.

Key benefits

• Instant engagement: Deliver real-time updates directly to your customers’ devices for higher open rates.
• Lower support load: Proactively notify subscribers of issues (like payment failures) before they reach out.
• Seamless customization: Edit message templates with our built-in editor—no coding required.

Key details

Enabling transactional SMS

We recommend toggling on no more than three notifications to cover the most critical touchpoints:

1. Subscription created: Confirms that a new subscription order has been created.
2. Order placed: Confirms that an order has been successfully placed.
3. Failed payment method (highly recommended): Alerts customers when their payment could not be processed.
4. Subscription cancelled: Confirms that a subscription contract has been cancelled.
5. Product out of stock (highly recommended): Notifies customers when one or more subscribed products are unavailable.
6. Upcoming order (highly recommended): Sends a reminder 3 days before the next renewal.

Customizing SMS content

Use our simple text editor to tailor each SMS template:

• Personalize greetings or add your brand name
• Adjust message copy to match your tone
• Preview before enabling to ensure clarity