Overview

Required plan

This feature or setting is available to all customers on any Recurly subscription plan.

Definition

This interface facilitates the management of your security and contact settings. It allows for the modification of your full name, email, job function, and time zone associated with the account. Additionally, you have the option to change your password, enable or disable 2FA (Two-factor authentication), and configure your preferred 2FA authentication method.

Key benefits

• Personalized account management: Easily modify essential details like your full name, email, job function, and time zone to keep your account up-to-date.
• Robust security features: Enhance account security through intuitive password management features and Two-factor Authentication (2FA) options.
• Reliable support access: Swiftly regain account access with dedicated support, ensuring a seamless user experience and continuous security.

Access

To manage your personal information and security settings, click on your name in the right-upper section of the Recurly app.

Personal information settings

This section displays your personal information. At any time, you may update your full name, email, job function, and time zone. Simply click on “Edit Personal Info”, and you will be prompted to enter the necessary changes.

Account security settings

Logging in and password management

Here, you can manage your login credentials and familiarize yourself with the security protocols designed to safeguard your account.

To modify your password, click the “Change Password” button and provide the required details.

Password criteria

Passwords must be at least 8 characters long and incorporate at least one numeric character.

Password expiration

The system will force a password change during login if the password is older than 90 days.

Two-factor authentication

We advocate the activation of 2FA to enhance the security of your account.

You have the liberty to select your authentication method from two alternatives: SMS code or Authenticator app code. Due to known weaknesses with SMS security, the Authenticator app method is recommended.

Notes:

• You can disable 2FA anytime by clicking on the “Disable Two-Factor Auth” option.
• If you encounter any difficulties accessing the 2FA code, we urge you to contact our support team. Upon verifying your identity, we will assist you in regaining access to your account.

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Session timeout

The session inactivity timeout is preset to 20 minutes, after which you would need to log in again to continue.