Overview

Video

Prerequisites & limitations

• You must have Company, App Administrator or App member permissions in Recurly Engage.

Definition

A video prompt is an overlay that plays a video file with optional text and calls to action, designed to capture user attention in a modal window.

Key benefits

• High engagement: Video content drives higher attention and conversion rates.
• Customizable playback: Control autoplay, looping, and mute settings for optimal UX.
• Seamless integration: Use the existing prompt designer—no additional coding required.

Key details

Video-specific configuration parameters

• Video URL: Link to the source video file. HLS format is recommended; MP4 files should be under 25 MB.
• Video Cover: Optional poster image displayed before and after playback.
• Mute: Best practice for autoplay videos to be muted by default.
• Loop: Enable continuous playback when the video ends.
• Autoplay: Play the video immediately when the prompt appears (browsers require muted autoplay).