Overview

Prerequisites & limitations

• You must have Shopify admin access with refund permissions.
• Refunds cannot be issued in Recurly Commerce; all refunds happen in Shopify.

Definition

Refunding a subscription in Shopify means returning payment for a renewal order that was processed through Recurly Commerce, using Shopify’s built-in refund workflows.

Key benefits

• Unified refund process: Manage refunds for subscriptions and one-time orders from the same Shopify interface.
• Flexible refund options: Issue full or partial refunds directly in Shopify.
• Accurate audit trail: Shopify’s refund history preserves clear records for accounting and support.

Key details

All refunds should be handled in Shopify. Recurly Commerce leverages Shopify Checkout and Payments, so once a renewal order is processed, you use Shopify’s refund tools:

Refund flow #1

1. Navigate to the Orders tab in your Shopify admin.
2. Select the order (or customer) that needs a refund.
3. Click Refund in the top right corner.

Refund flow #2

1. Go to the Customers tab in the Recurly Commerce app.
2. Search for the subscriber by name or email.
3. Scroll to the Order history section of their subscription contract.
4. Click the purple order link that needs refunding.
5. In Shopify’s order page that opens, click Refund in the top right.