Support channels

We're here to assist you every step of the way! Feel free to reach out to our dedicated support team through the following channels.

Live chat support channel

For instant help, simply visit Recurly or your Sandbox, login, and click on the purple Live Chat button located at the bottom-right corner of your screen. Our knowledgeable team members are standing by to chat with you, and answer any questions you may have.

Technical support channel

Need help with your products or have technical inquiries? Open a support ticket with us by visiting our Support Ticket page.

At Recurly, we recognize the importance of prompt and effective problem-solving in retaining your subscribers and ensuring your success. Our commitment is not just to provide technical support, but to ensure that it's friendly, responsive, and above all, effective. We aim to address your concerns swiftly so you can focus on what you do best: managing your subscription business. We offer tailored service options to match the unique needs of your business.

• Access to our comprehensive self-serve Product Documentation.
• Direct channels of communication with our technical support team via Portal, Chat, and Email.
• Guaranteed response times based on our service level objectives.

Sales channel

Are you new to Recurly and do you have questions about our plans or are you interested in a demo? Reach out to our sales team at [email protected] or start a conversation with us by visiting our Contact Sales page.

Documentation

Product

Explore our comprehensive documentation on Recurly's product functionalities and advantages. Our extensive documentation covers a wide range of topics, including detailed information on each feature, functionality, and additional products offered by Recurly. Dive into our documentation to gain a deeper understanding of how Recurly can benefit your business and optimize your subscription management.

Technical documentation

For all directions and guidance related to our API, please consult our Development Hub. This hub is a treasure trove of comprehensive guides and resources specifically designed to assist you from the outset of your integration with Recurly, and throughout your journey. Whether you're a newcomer to Recurly or in need of specialized support to navigate specific challenges, our Development Hub has everything you need to ensure smooth and efficient operations.