Whether you're stuck on a configuration, exploring Recurly for the first time, or looking for technical guidance, here's where to go to get the help you need.

Available on all Recurly plans

Additional cost
Some support and service tiers may require an additional cost. Reach out to your Recurly account manager or [email protected] for pricing details.

1Support channels 2Sales channel 3Documentation

Support channels

We're here to assist you every step of the way. Pick the channel that fits the kind of help you need — instant answers, tracked tickets, or a deeper conversation.

Live chat

Instant help from our team. Visit Recurly or your Sandbox, log in, and select the purple Live Chat button at the bottom-right of your screen.

Support ticket

Best for product issues or technical inquiries. Open a ticket and our technical support team will follow up.

Our commitment to you

Prompt, effective problem-solving is what keeps your subscribers happy and your business running. Our support is friendly, responsive, and built to help you focus on what you do best: managing your subscription business. Depending on your plan, you'll have access to:

Our comprehensive self-serve product documentation.
Direct channels to our technical support team via Portal, Chat, and Email.
Guaranteed response times based on our service level objectives.

Sales channel

New to Recurly, curious about plans, or interested in a demo? Choose the path that fits.

Email sales

Drop our sales team a line at [email protected].

Contact sales

Start a conversation or request a demo through our Contact Sales page.

Documentation

Visit any of the sections in our documentation hub to explore product documentation, API guides, and the full API reference.

Product documentation

Features, settings, and how-to guides for every part of the Recurly platform.

API guides

Walkthroughs and integration patterns to help you build on Recurly.

API reference

The complete reference for every Recurly API endpoint, parameter, and response.

Can't find what you need? Reach out to [email protected] and our team will help you out.