Overview

Required Plan

This feature or setting is available to all customers on any Recurly subscription plan.

Definition

Your Recurly Account is the primary interface for managing your engagement with the Recurly service. It's the space where you can oversee your subscription details, make necessary updates, and interact with various features tailored to enhance your experience.

Key Benefits

• Centralized Management: Access all essential account details and functionalities in one place.
• Transparent Billing: Easily view and understand your invoices, including any applicable taxes.
• Flexibility: Update your billing information, company address, or even change your plan as your needs evolve.
• Support Access: Directly reach out to Recurly support for any queries or assistance.
• Control: Decide when to terminate your account with a straightforward process.

Key Details

Managing Your Recurly Account

Visit Your Recurly Account to manage your engagement with Recurly service. On this page, you can view your invoices, modify billing details, adjust your company address, or switch between plans.

Account Overview

Here you can glimpse into your invoices, current subscription plan, and other important account details.

Subscription Management

Understanding Your Subscription

Before activating your account and starting customer transactions, ensure you've subscribed to a Recurly plan that meets your needs. Explore the diverse [Recurly plans].

Transitioning Between Plans

You can easily switch between different Recurly plans according to your business needs.

Billing and Invoicing

Manage your billing information and view your past and upcoming invoices.

Tax Management

Navigating Taxes

Recurly administers taxes in specific US regions and also levies GST/HST in Canada. Adjust your settings accordingly if your operations are based in these areas.

Setting Your Company Address

Your tax calculations depend on your operational base, known as the Company Address in Recurly. Modify this under the Billing Information on your Recurly Account page.

For Tax-Exempt Businesses

If your business qualifies for tax exemption, contact Recurly support via Recurly Support and provide your exemption certificate.

Account Security

Logging In and Password Management

Manage your login credentials and understand the security protocols in place to keep your account safe.

Session Timeout

The session inactivity timeout is set to 20 minutes.

Password Expiration

Passwords expire after 90 days. Ensure to update your password regularly for maintaining account security.

Password Criteria

Passwords should have at least 8 characters and include at least one number.

Addressing Billing Queries

Reach out to our dedicated support team via Recurly Support for any uncertainties or questions regarding your account.

Account Termination

If you wish to discontinue the Recurly service, click on the Close Account button on your Recurly account page. This will deactivate your Recurly account, halting all billing and subscriber communications.