Overview

Required plan

This feature or setting is available to all customers on any Recurly subscription plan.

Definition

The Event Stage Report displays custom event-related data that are currently stuck in the event stage of Recurly Revenue Recognition. By default, the report includes the Error Message column. This guide explains how to access, customize, and download the report, as well as how to save custom layouts for future use.

Guide

Accessing and configuring the report

To access and configure the Event Stage Report:

1. Navigate to the Report:

   • Go to Reports and select Event Stage Details Report from the menu.
   
   
   

2. Access the Mapper:

   • Locate and open the report's Mapper tool.

3. Add Required Columns:

   • Within the Mapper, select and add the specific attributes you wish to include in the report. Available attributes include doc-level fields (in addition to the contract ID, subscription, and order line) such as Subscription Number, Subscription Line, Event Name, Event Action, Amount &/ Percent, and more.
   
   
   

4. Run the Report:

   • Click the Run button to generate the report.
   • Optionally, click the Download button to save the report locally.

Report columns

• Processed Flag: Indicates whether a transaction has been successfully completed. A flag of "E" means the transaction has encountered an error, while "N" means it has not been processed.
• Error Message: Provides details about any errors encountered during processing.
• Subscription Number: The unique identifier for the subscription.
• Subscription Line: Details the specific subscription line involved in the event.
• Event Name: Specifies the name of the event that triggered the transaction.
• Event Action: Indicates the action taken in response to the event.
• Amount &/ Percent: Displays the transaction's monetary value or the percentage impact.