Overview

Required plan

This feature may not be included in the all plans. If you are interested, please contact Recurly Sales to discuss upgrade options.

Prerequisites & limitations

• Company or App Administrator permissions in Recurly Engage.

Definition

A Push Prompt sends a scheduled notification to users’ devices via supported channels (ADM, APNs, or FCM), even when they are not actively using your app or site.

Key benefits

• Direct engagement: Reach users on their devices with timely messages, increasing re‑engagement.
• Scheduled delivery: Plan notifications in advance to hit optimal send times.
• Multi‑channel support: Send via Amazon Device Messaging, Apple Push Notifications service, or Firebase Cloud Messaging.

Key details

Follow these steps to configure and send push prompts:

Steps to send push notifications

1. Setup credentials: Enter credentials for the desired push channels. Recurly Engage supports Amazon Device Messaging (ADM), Apple Push Notifications service (APNs), and Firebase Cloud Messaging (FCM). Push
2. Sync device tokens: Configure and upload device tokens so Recurly Engage can target registered devices. Push
3. Create a custom device: Label a device profile for push targeting: Custom devices
4. Create a push segment:

• Create a segment in the console. Segments
• Select Push notification as the device type.

5. Create a Push prompt:

• Create a new prompt. Prompts
• Select the push_notification Device Type, then choose the Push prompt style.
• Configure the segment, schedule, and notification creative.

Once configured, save and schedule to deliver your push notifications to your audience.