Overview

Required plan

This feature or setting is available to all customers on any Recurly Engage subscription plan.

Prerequisites & limitations

You must have Company, App Administrator or App member permissions in Recurly Engage.
Familiarity with CSS and your site’s stylesheet.
Custom styles are loaded default Recurly Engage CSS. Please ensure your styles are specific enough to override the default style.

Definition

Prompt Styling refers to the customization of prompt elements—layout containers, text areas, buttons, and form controls—via CSS selectors.

Key benefits

Full branding control: Match prompts to your application’s design system.
Responsive tweaks: Adjust styles for desktop, mobile, and TV viewports.
Targeted overrides: Fine-tune individual prompt types without affecting others.

Key details

Quick reference

Use these core selectors to modify the default styling of any Redfast prompt.

Selector	Description
`.rfmodal-content-wrapper`	prompt area
`.rfmodal-inner-wrapper`	prompt text content area
`.rfmodal-backgroundimage`	prompt background image
`.rfmodal-header`	prompt title
`.rfmodal-header-mobileweb`	prompt title (mobile)
`.rfmodal-message`	prompt message body
`.rfmodal-message-mobileweb`	prompt message body (mobile)
`.rfmodal-button-yes`	primary accept button
`.rfmodal-button-no`	secondary button
`.rfmodal-footer`	button area
`.rfmodal-close`	dismiss button
`.rfmodal-close-icon`	dismiss button icon
`.rf-radio-group`	survey form options
`.rf-radio-item`	survey form line item

Full reference

Desktop | (Video(web), retention_modal(web), ios, android_os, tv_os, roku_os)

Selector	Description
`.rfmodal-content.outer-modal`	modal
`.rfmodal-backgroundimage`	background image or video for modal
`.rfmodal-wrapper.inner-modal`	layout container

See Desktop Retention Message

Mobile | (Video(web), retention_modal(web), interstitial(web), ios, android_os, tv_os, roku_os)

Selector	Description
`.mobileFrameDisplay`	modal
`.mobileFrameInner`	inner frame
See close button	interstitial only
`.rfmodal-backgroundimage`	background image for modal
`.mobileWebModalWrapper`	modal wrapper
`.mobilewebModalContentWrapper`	content wrapper
See close button	everything, except interstitial
`.rfmodal-backgroundimage`	background video for modal
`.videoPosterImgDefault`	video poster
See TOS	terms of service link
See Mobile header and body	header and body containers
See Input	input fields container
See Survey input	survey options container
See Mobile footer	buttons and countdown wrapper

Mobile | (widget(web), bottom_banner(web))

Selector	Description
`.mweb-widget-container`	modal
`.mweb-phone-kit-bg`	inner frame
`.mweb-canvas-bound`	inner frame
`.mweb-widget-wrapper`	layout wrapper
`.rfmodal-backgroundimage`	background image for modal
`.mobilewebModalContentWrapper`	content wrapper
See close button	close button
`.mweb-widget-msg-container`	message wrapper
`.mweb-widget-spacer`	message spacer
`.mweb-widget-content-colm`	message content
`.rfmodal-footer-mobileweb`	buttons and countdown wrapper
See Mobile footer	buttons and countdown wrapper

Desktop | (widget(web))

Selector	Description
`.modal-overlay-style.widget-rf-promo`	modal
`.rf-widgetpromo-wrapper`	inner frame
`.rfmodal-backgroundimage`	background image for modal
`.rfmodal-wrapper`	content wrapper
See Desktop Retention Message

Desktop | (interstitial(web))

Selector	Description
`.modal-overlay-style.interstitialModal`	modal
See close button
`.rfmodal-content.outer-modal`	outer modal
`.rfmodal-wrapper.inner-modal`	inner modal
See Desktop Retention Message

Desktop | (text)

Selector	Description
`.promo-text-wrapper`	prompt text
See close button
`.promo-text-wrapper-container`	text container
`.promo-text-title`	text title
`.promo-text-message`	text message

Mobile | (text)

Selector	Description
`.promo-text-wrapper-mobile`	prompt text
See close button
`.promo-text-wrapper-container`	text container
`.promo-text-title`	text title
`.promo-text-message`	text message

Desktop | (horizontal, tile, vertical)

Selector	Description
`.promo-tile-wrapper`	prompt tile
See close button
`.promo-tile-backgroundimage`	background image
`.promo-tile-wrapper-container`	alignment class
`.tile-header-msg-wrp`	message wrapper
Promo Content

Mobile | (horizontal, tile, vertical)

Selector	Description
`.rtile-mweb-content-wrapper`	prompt tile
`.rtile-mweb-content`	content wrapper
`.rfmodal-backgroundimage`	background image
`.rtile-mweb-content-msg`	message wrapper
Promo Content

Desktop, Mobile | (email)

Selector	Description
`.pr-email-logo`	Logo
`.pr-email-wrapper`	email content wrapper
`.pr-email-container`	email content container
`.pr-email-image`	email image
`.pr-email-msg`	email message container
`.pr-email-msg-title`	email message title
`.pr-email-msg-body`	email message body
`.pr-email-btn`	email buttons wrapper
See Input
See Buttons promo
`.pr-email-footer`	email footer (links)

Desktop | (bottom_banner)

Selector	Description
`.modal-overlay-style.banner-rf-promo`	banner
`.rfmodal-content.rf-bannerpromo-wrapper`	layout wrapper
`.rfmodal-backgroundimage`	background image
`.rfmodal-wrapper`	content wrapper
See Desktop Retention Message

Basic components

Buttons

Selector	Description
`.rfmodal-button-yes.primary-btn-p`	primary confirm button
`.rfmodal-button-yes.secondary-btn-p`	secondary confirm button
`.rfmodal-button-no`	no button

Tile buttons

Selector	Description
`.promo-tile-wrapper-btn-accept`	primary tile button
`.promo-tile-wrapper-btn-accept.btn-ac-2`	secondary tile button
`.promo-tile-wrapper-btn-no`	no button

Survey input

Selector	Description
`.survey-wrapper(.center-align-mode)`	survey wrapper (alignment)
`.survey-wrapper(.right-align-mode)`	survey wrapper (alignment)
`.rf-radio-group`	radio buttons wrapper
`.rf-radio-item`	radio item wrapper

Input

Selector	Description
`.rfmodal-input-wrapper`	input container
`.rfmodal-input-label`	label for input
`.rfmodal-input-inputfield`	input field

Close button

Selector	Description
`.rfmodal-close`	modal close button
`#rfmodal-close-icon`	modal close icon

TOS

Selector	Description
`.modal-privacy-tos`	TOS

Mobile header and body

Selector	Description
`.rfmodal-header-mobileweb`	content header
`.rfmodal-body-mobileweb`	content body
`.rfmodal-message-mobileweb`	content

Mobile footer

Selector	Description
`.rfmodal-footer-mobileweb`	buttons and countdown wrapper
`.rfmodal-countdown`	countdown label

Desktop retention message

Selector	Description
See close button
`.video-volume-control`	volume button (video only)
`.rfmodal-inner-wrapper`	content container
`.rfmodal-content-wrapper(.b-left-align)`	alignment class (left)
`.rfmodal-content-wrapper(.b-right-align)`	alignment class (right)
`.rfmodal-text-container`	content container
See TOS
`.rfmodal-header`	content header
`.rfmodal-body`	content body
`.rfmodal-message`	content
See Input
See Survey input
`.rfmodal-footer`	footer container
`.rf-button-wrapper`	buttons and countdown wrapper
`.rf-buttons-inner`	button wrapper
`.rfmodal-countdown`	countdown label (desktop/mobile)

Prompt content

Selector	Description
`.promo-tile-wrapper-header`	message header
`.promo-tile-wrapper-body`	message body
`.promo-tile-wrapper-footer`	message footer
`.promo-tile-wrapper-btn`	buttons wrapper
See Input
See Buttons promo

Fine tuning

While Redfast works out of the box, your customer experience can be further improved. See the Fine Tuning guide for advanced positioning and performance optimizations.

Tools and resources

Recurly Engage provides:

Live Tool and Live Preview for style testing.
Custom CSS overrides and HTML enhancements.
Direct support from the Recurly technical team.