Gorgias integration

Integrate Recurly Commerce with Gorgias to surface subscriber details and manage subscriptions right from your support tickets.

Overview

Video

Prerequisites & limitations

  • Requires a Gorgias account with API access and a Recurly Commerce subscription.
  • Subscription data refreshes only when a ticket is updated (e.g., by sending a message or toggling a tag).

Definition

The Gorgias integration pulls Recurly Commerce subscriber and subscription contract data into the Gorgias ticket sidebar. Agents can inspect subscriber properties, review contract details, and invoke common subscription actions directly from the support interface.

Key benefits

  • Faster support resolution: See subscriber history and next order dates without leaving Gorgias.
  • In-ticket subscription controls: Skip orders, change delivery dates, or jump to the contract in Recurly with one click.
  • Seamless data syncing: Subscriber and subscription details stay up to date whenever the ticket is refreshed.

Key details

Available Recurly Commerce properties

Subscriber Properties

Below is a list of Recurly Commerce subscriber properties available in the Gorgias “Subscriber” widget:

PropertyDescription
Customer SinceEarliest date the customer became a subscriber
EmailSubscriber’s email address
First NameSubscriber’s first name
IdUnique subscriber identifier
Last NameSubscriber’s last name
Last OrderDate of the last processed order
Next OrderDate of the next scheduled order
PhoneSubscriber’s phone number
Total Active SubscriptionsCount of active subscriptions for the subscriber
Total OrdersTotal number of orders the shopper has placed
Gorgias subscriber widget

Subscription Properties

The “Subscription” widget displays contract-specific properties:

PropertyDescription
Contract idUnique subscription contract identifier
Product TitleTitle of the subscribed product
StatusContract state: ACTIVE, PAUSED, or CANCELLED
Updated atTimestamp of the last contract update
Order Interval FrequencyNumeric frequency of renewals
Order Interval UnitUnit of frequency (DAY, WEEK, MONTH)
Next Order DateDate of the next renewal
Cancellation ReasonReason provided at cancellation

Subscription Actions

Agents can trigger these actions directly from the sidebar:

ActionDescription
Skip SubscriptionSkip the next scheduled order
Change Delivery DateSet a new date for the upcoming delivery
Manage SubscriptionOpen the full subscription in Recurly Commerce (requires portal login)
Gorgias subscription actions

Data refresh

All subscriber and contract data appears for migrated and new customers. Because Gorgias only reloads sidebar data on ticket updates (not on simple page load), perform an action like sending a message or adding/removing a tag to force a refresh.

Setup

  1. In your Recurly Commerce admin, go to Integrations → Gorgias or visit:
    https://admin.tryprive.com/integrations/gorgias
  2. Copy the Gorgias API URL and API Key from your Gorgias dashboard (Settings → API).
  3. Paste them into Recurly Commerce and click Connect.