Recurly's dunning reporting and analytics tools help you track, analyze, and optimize how you recover revenue from failed payments. Compare campaigns, evaluate performance metrics, and benchmark your results against your industry to reduce involuntary churn. Use these dashboards to understand what's working and refine your dunning strategy over time.

Available on all Recurly plans

1Definition 2Key details

Prerequisites

You must have the Analytics user role permission.

Definition

Dunning is the automated process Recurly uses to recover revenue from failed or declined transactions. This section brings together the reporting tools you need to monitor recovery performance, compare campaign strategies, and understand how dunning affects your subscription and revenue metrics.

Key details

Dunning campaigns

Dunning management plays a central role in Recurly's revenue recovery efforts. These analytics tools help you monitor, analyze, compare, and enhance your dunning strategies to boost revenue recovery.

Dunning benchmarks

See your dunning recovery rate compared to Recurly's built-in industry benchmarks.

Dunning summary

Review how effectively Recurly's mechanisms recover revenue from declined transactions and reduce payment failures.

Invoices details

Get a detailed view of invoice recovery performance across all dunning campaigns, filterable by campaign.

Revenue details

Explore the financial outcomes and revenue impact of your dunning campaigns.

Subscriptions details

See how dunning campaigns influence subscription retention and recovery.

Compare dunning

Use these tools to compare the performance and effectiveness of different dunning strategies or campaign versions.

Compare versions

Analyze and contrast different versions of a single dunning campaign to identify the most effective strategies.

Compare campaigns

Evaluate and differentiate the effectiveness of various dunning campaigns to refine your approach and apply best practices.