Welcome to Navigate
Launch
Acquire
Retain
Scale
Welcome to Recurly Navigate
Understand how Customer Success fuels your growth and how Navigate is designed to deliver CS impact when you need it, how you need it.
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Welcome
Official welcome
Welcome video
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This course is your official orientation to Recurly Navigate — a digital Customer Success program that gives you the best practices, expert guidance, and product insights you need, right when you need them.
Whether you're brand new to Recurly or just joining the Navigate program, this course walks you through everything: how we support you, where to find every resource, and what to expect from us.
What is Navigate?
Before we begin, let's define the foundation of Navigate, Customer Success, it's importance in your journey, and how it correlates to the program as a whole.
Understanding Customer Success
Customer Success is about more than answering questions: it's about making sure you're getting real, measurable value from Recurly. Our Customer Success team connects what Recurly can do with what your business actually needs, proactively guiding you toward better outcomes at every stage of growth.
How Navigate delivers
Navigate is Recurly's digital Customer Success program: built to bring the best of our expertise directly to you...digitally. Every subscription business is different and your priorities change over time.
Navigate is designed to meet you where you are with offerings like Customer Success Office Hours, curated learning paths, webinars, personalized performance updates, and more, all centered around the four pillars of the Subscription Flywheel: launch, acquire, retain, and pause. We'll walk through the full program during this course.
What's in this path
This path walks you through everything you need to know about the Navigate Customer Success Program and how to utilize our offerings — in about eight minutes.
The Subscription Flywheel
Understand the four pillars of a success subscription business and how they will show up in your Navigate Customer Success program.
"Navigating" Navigate
Navigate Home is built to support every stage of your growth. Learn where to find what you need and how to get the most out of this resource.
The full program
Navigate is more than a hub. Explore the curated support, best practices, updates, and resources you'll receive as part of this program.
Work through the pages in order for the full picture, or jump directly to the topic most relevant to you right now.