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Retain

Reduce involuntary churn, recover revenue, and keep subscribers engaged with intelligent tools that protect your bottom line.

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Involuntary churn management

Master Recurly's core revenue recovery tool. Learn how to configure custom dunning cycles and emails to effectively capture failed payments.

Automatically refresh expired or replaced credit cards before they fail. Discover how Account Updater drastically reduces passive churn.

Go beyond basic dunning by leveraging machine learning to retry transactions at the exact moment they are most likely to succeed.

Ensure continuous service by capturing and falling back on secondary payment methods when a primary transaction fails.

Give your customers flexibility. Learn how to let subscribers easily pause their billing instead of outright canceling their accounts.

Intercept cancellations with targeted, personalized discount offers and down-sell options directly within the offboarding flow.

Empower your subscribers to update payment details, manage their plans, and view invoices without contacting your support team.

Keep users informed without disruption. Implement native application banners to alert customers of failing cards or upcoming renewals.

Optimize your billing communications. Ensure clarity around upgrades, downgrades, and proration to prevent chargebacks and disputes.

Bring your churn data and configuration questions directly to our experts during our weekly open-forum sessions.