Churn management analytics help you understand and reduce customer turnover. By looking at renewal rates, payment declines, and recovered revenue, these dashboards give you a complete view of churn — so you can catch failed payments before they cost you and pinpoint exactly where your processes need improvement, to strengthen retention and recover revenue.

1Definition 2Key details

Prerequisites

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Definition

Churn management analytics help you understand and reduce customer turnover. By looking at renewal rates, payment declines, and recovered revenue, these dashboards give you a complete view of churn, so you can catch failed payments before they cost you and pinpoint exactly where your processes need improvement.

Key details

Subscriber churn benchmarks

Compare your subscriber churn rate against industry benchmarks to see how you stack up.

Subscriber churn analysis

Explore the reasons behind subscription cancellations, so you can build measures to reduce churn and improve subscriber satisfaction.

Renewal benchmarks

Compare your renewal performance against industry benchmarks.

Renewal invoices

See the percentage of your renewal invoices that are successfully paid, and find opportunities to strengthen your renewal strategy.

Renewal invoices trendalyzer

Pivot and trend your renewal invoice data across custom dimensions and date ranges.

Recovered revenue

See how much revenue you've recovered from transactions that initially failed, and use it to guide your revenue recovery strategy.

Renewal declines

Dig into renewals that fail on the first attempt, evaluate your payment methods and gateway strategy, and compare your decline rate against industry benchmarks.

Renewal declines trendalyzer

Pivot and trend your renewal decline data across custom dimensions and date ranges.