What the knowledge agent does

The knowledge agent answers Recurly questions in plain language. It searches Recurly's product documentation, developer docs, and support knowledge base, then gives you a direct answer — not just a definition, but how Recurly specifically solves the problem you're asking about.

Because it keeps the context of your conversation, you can start broad and narrow in with follow-up questions. It's the fastest way to get a reliable answer without leaving your workflow or waiting on a support reply.

Knowledge agent skills

Open a skill below to learn more and try it in your own account. New knowledge agent skills will be added to this list as they deploy.

Documentation Search

What it does: Ask any Recurly question and get a sourced, specific answer drawn from product docs, developer docs, and the knowledge base.

How to use it: Open Compass → Skills and choose "documentation search," or ask the Compass Assistant (the sparkles icon) directly. Start with a broad question, then ask follow-ups — the agent remembers the thread.

Compass AI skills: Documentation search - Knowledge agent

Watch the knowledge agent search Recurly's docs to explain voluntary vs. involuntary churn — then show how Recurly helps you solve it.

Try it yourself

Open Compass Assistant or the documentation search skill, and try one of these:

What is the difference between voluntary and involuntary churn?

What is tiered pricing and how do I set it up?

How does dunning work in Recurly?