Payments Hub: Account Updater

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Scale · Payments Hub

Account Updater dashboard

The Account Updater dashboard shows you how much revenue was protected through proactive, automatic card updates — before those payments ever had a chance to fail.

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Account Updater dashboard

The Account Updater dashboard shows you how much revenue was protected through proactive, automatic card updates — before those payments ever had a chance to fail.

Not seeing Account Updater data?

This dashboard requires Account Updater to be enabled on your Recurly site. If you see no data or a "Learn More" prompt, Account Updater may not be active for your account. Learn about Account Updater →

Account Updater walkthrough

Dashboard demo

A walkthrough of the Account Updater dashboard — card update volume, update types, and revenue protected.

What's on this dashboard

Successful card updates — Total number of cards successfully updated in the period, with comparison to previous period.

Successful updates over time — A line chart showing the daily count of card updates. A sudden drop may signal an issue worth investigating.

Payments authorized on updated cards — The total payment volume authorized on updated cards — this includes cards that were updated prior to the time period in view.

Successful payments over time — A bar chart showing the revenue volume on updated cards by day.

Update type — A breakdown of card number changes vs. expiration date updates. Card number changes carry more disruption risk; expiry updates are more routine.

Updates by card type — Which card networks (Visa, Mastercard, Amex, Discover) are driving the most update activity.

What to look for in update type

A card number change means the subscriber received an entirely new card — often due to fraud or bank migration. These carry more risk than an expiry update because the old number is fully invalid. If you see a high proportion of card number changes, it may indicate a fraud event at a major issuer affecting your subscriber base.

Activity: explore Account Updater

Account Updater activity

How much revenue was authorized on updated cards in the last 30 days? This is the revenue you would have likely lost without Account Updater running in the background.

Look at the Update type chart. What percentage of your updates are card number changes vs. expiry updates? A high proportion of card number changes may indicate a recent fraud event at an issuer.

Check Updates by card type. Which card network is generating the most update activity? A small number of updates for a lesser-used card brand is normal — zero updates could indicate a problem.

Not using Account Updater yet?

Join Global Office Hours to talk with a CSM about whether Account Updater is right for your business and how to get it enabled. It's one of the most impactful, proactive revenue recovery tools available to Recurly merchants.

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Resources

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Updated 8 days ago