Notifications
Welcome to Recurly Commerce
You've installed the app ā now let's get your subscriptions live. Follow these 6 steps and you'll be up and running in no time.
Step 4: Configure Notifications
Subscribers who feel informed stay longer. Set up automated emails and SMS to keep customers in the loop at every stage ā from first order to renewal.
Go to Notifications in Recurly Commerce
Open the Notifications tab in your app dashboard. Here you'll manage all transactional emails and SMS across the subscriber lifecycle.
Configure Transactional Emails
Enable and customize automated emails for key events: order placed, upcoming renewal, failed payment, subscription paused, and more. These are free and built-in.
Enable SMS Alerts (Optional)
Add concise SMS notifications for high-urgency moments like payment failures or upcoming order alerts. SMS drives faster action than email for billing issues.
Set Up Renewal Reminders
Configure how many days before renewal to notify customers (1ā180 days). This reduces "I didn't know I was going to be charged" disputes and builds trust.
Brand Your Email Templates
Customize subject lines, copy, and visual styling to match your brand. Branded emails feel personal ā generic ones get ignored or marked as spam.
Pro Tip Ā· The Notifications That Matter Most
Prioritize these three from day one: (1) Upcoming renewal reminder ā sent 3ā5 days before charge, prevents disputes. (2) Failed payment alert ā fast communication recovers revenue before subscribers churn passively. (3) Order confirmation ā builds excitement and trust after every charge.
Compliance note: In many regions, renewal reminder emails are legally required before charging a customer. Make sure renewal reminders are enabled before you go live ā this protects both your customers and your business.
Step 4 Checklist
š Additional Resources
ā¶ Full On-Demand Video š Recurly Docs š§ Recurly Support š Presentation DeckUpdated 21 days ago