Overview

Required plan

This feature or setting is available to all customers on any Recurly subscription plan.

Prerequisites

• Users must have analytics user role permission.

Definition

This dashboard provides a comprehensive view of Recurly's performance for automatic and intelligent retries over the current period, tracking at-risk revenue across all retry attempts and measuring how effectively initially-failed transactions are being recovered.

Key benefits

• Protect Revenue — Automatically identifies and recovers failed payments before they result in permanent revenue loss or customer churn.
• Optimize Retry Strategy — Pinpoints exactly where in the retry cycle recoveries are succeeding or falling off, enabling smarter scheduling and reduced unnecessary attempts.
• Monitor Performance Trends — Tracks period-over-period changes in recovery rates and transaction volumes, giving teams early warning signals when retry effectiveness declines.
• Prioritize High-Impact Failures — Surfaces the volume and value of at-risk revenue in one place, helping teams focus attention on the failures that matter most to the bottom line.

Key details

General Filters (Top Left Corner)

• Date Range: Adjust the time interval for your data to track and analyze long-term trends. The default view is typically 30 days.

• Country: See data specific to your country, offering relevant insights and comparisons.

• Gateway: This filter allows you to segment and analyze data based on available payment processors. You can look at all payment gateways together or examine one at a time to understand where issues are happening.

• Payment method: If you want to see the breakdown of failed payments by the method your customers use, this filter lets you select specific payment options to analyze.

• Initiated by: This filter allows you to select between CIT (customer initiated) or MIT (merchant initiated) transactions. CIT transactions typically requires more payment authentication.

• Currency: This filter allows filtering by the various currencies for your site's geo-location

Recovered Transactions

The total number of failed payment transactions successfully recovered through the retry engine in the current period, along with a comparison to the previous time period.

Payment Recovery Over Time

This chart tracks the daily volume of successfully recovered payment transactions in the time period.

Revenue Recovered

• Retry Attempts - total number of failed payment transactions that entered the retry queue in the current period, with a comparison to the previous time period.
• Revenue at Risk - total dollar value of transactions that failed were sent into dunning and retries, with a comparison to the previous time period.
• Recovered Revenue - total revenue successfully recaptured through the retry engine, with a comparison to the previous time period. NOTE: Recovered Revenue shown in this report only reflects successful payments as a result of retries, it does not include successful payments that result from dunning prompting customers to manually update their payment methods.
• Recovery Rate - percentage of at-risk revenue that was successfully recovered, along with a comparison to the previous time period. See note above about the exclusion of dunning recovery in this report.

Success Rate by Retry Attempt

This chart shows the distribution of successful payment recoveries broken down by which retry attempt successfully processed the payment.