Future subscriptions have a start date in the future. The most common use case for a future subscription is a B2B contract where the subscription is agreed to start on a specific date. The customer is not invoiced until the start date.
Active subscriptions are both regular paying subscriptions and subscriptions currently in a trial.
Canceled subscriptions will automatically expire at the term renewal date. A subscription could be in a canceled state because the customer chose to cancel their auto-renewing subscription or the subscription is set to expire at the end of their current term.
Expired subscriptions are churned subscriptions that cannot be reactivated. A subscription can be expired due to involuntary churn by the dunning cycle or voluntary churn by canceling.
Your subscriptions dashboard provides an overview of all accounts with subscriptions managed by Recurly. From this view, you can sort your subscriptions by account, plan code, subscription status, subscription creation date, or next subscription invoice date. The filters on this view allow you to bucket accounts by subscription status for easy sorting. Categories overlap and are not necessarily distinct, e.g. the Live filter will return both Renewing and Canceled subscriptions.
Active subscriptions that will renew. Paused subscriptions are also considered as renewing.
Subscriptions that will become active when the start date arrives.
Subscriptions that are in their last remaining billing period in their current term and set to expire at the end of the term.
Active subscriptions that are currently paused and will not be invoiced.
Subscriptions that will expire at the end of their subscription term.
Subscriptions that are no longer active.
Active subscriptions that are in a trial period.
Active subscriptions that are no longer in trial.
To subscribe your customers to one of your plans, you can create a subscription on the customer's account. A customer can have multiple subscriptions to different plans or the same plan. Learn more
A change to the customer's subscription is most often an upgrade or downgrade, but can also include changes to how the subscription is invoiced. Changes can be made immediately in the current billing cycle or at the next term renewal. Learn more
Postpone a subscription to shorten or lengthen a customer's current billing period. Postpone is useful for backdating or pausing subscriptions. Learn more
When a customer elects to end their subscription at the next bill date, this is called canceling the subscription. If you decide to end the subscription early, mid-cycle, this is called terminating the subscription. Both result in the subscription expiring. Once a subscription is expired, it cannot be reactivated. Only a canceled subscription can be reactivated, which just means the customer changed their mind and decided to continue the subscription before the renewal date where the subscription was set to expire. Learn more
Updated over 2 years ago