Video Prompts play a video file inside a modal overlay, with optional text and calls to action layered on top. Control autoplay, looping, and mute behavior right from the existing prompt designer—no extra coding required.

Available on all Recurly Engage plans

Prerequisites

Company, App Administrator, or App Member permissions in Recurly Engage.

Definition

A video prompt is an overlay that plays a video file with optional text and calls to action, designed to capture user attention in a modal window.

Key benefits

High engagementVideo content drives higher attention and conversion rates.

Customizable playbackControl autoplay, looping, and mute settings for the best user experience.

Seamless integrationUse the existing prompt designer—no additional coding required.

Key details

Video-specific configuration parameters

Parameter	Description
Video URL	Link to the source video file. HLS format is recommended; MP4 files should be under 25 MB.
Video Cover	Optional poster image displayed before and after playback.
Mute	Best practice for autoplay videos to be muted by default.
Loop	Enable continuous playback when the video ends.
Autoplay	Play the video immediately when the prompt appears. Browsers require muted autoplay.