Test a prompt in production without showing it to live users. Validate it with a small test audience, then switch it to your real audience when you're ready.

Available on all Recurly plans

How can I test a prompt without affecting live users and ensure it can be re-displayed for repeated testing?

Activate the prompt for a test audience first. Only the user IDs you designate can see and validate it in your production environment.

Target a test audience

Activate the prompt on the internal Test Users segment. If you need more granular control, create a custom segment that targets individual test user IDs.

Validate and adjust

Confirm the prompt's behavior and make any necessary adjustments.

Go live

Update the prompt's segment to your intended audience, and the prompt goes live accordingly.

If the test prompt only displays once

Check the following:

Check	What to do
Interaction settings	Make sure “Show prompt again after button 1 click or button 2 click” and/or “Show prompt again after button 3 click” under User Interaction is set to “On the next visit” or “After X minutes/hours/days.”
Prompt limits	Verify that impression limits, frequency caps, or delivery limits aren't preventing repeated displays.
Reset goals	To simulate a fresh user state, reset goals via Settings > Users > Test Users > Reset Goals in the Live tool, or run `RecurlyEngage.resetGoals();` in your browser console.