Once a prompt is built, it's ready to activate. Move it through a review phase with an internal test segment, then release it to your full audience — and manage its status at any point along the way.

Available to all customers on any Recurly Engage subscription plan

1Definition 2Key benefits 3Key details

Prerequisites

You must have Company, App Administrator, or App Member permissions in Recurly Engage.
At least one prompt and the segments it needs must already exist.

Limitations

A prompt needs at least one trigger before it can run.
Ended prompts can't be restarted, but you can clone them.

Definition

Activating prompts means enabling your designed prompts — pop-ups, interstitials, notifications, or video prompts — first for testing, then for full audience delivery.

Key benefits

Safe QA Preview and tweak your prompt with a small group before broad release.

Phased rollout Control exactly when and to whom a prompt goes live.

Dynamic lifecycle Pause, restart, or end prompts without touching code.

Key details

Activation phases

Review phase

Enable your prompt on an internal segment, such as Test Users, and run final QA to preview live behavior and refine settings.

Active phase

Attach all target segments to deploy the prompt at scale, then monitor performance and engagement.

Placement methods

Recurly Engage Live tool

Use the interactive point-and-click console tool (web only), with guidance from your support contact.

Class identifiers

Work with your development team to add Recurly Engage IDs to specific elements for precise on-page placement.

Managing prompt status

Once a prompt is live, you can pause, restart, or end it at any time — unless an experiment is running against it.

WarningIf an experiment is running on a prompt, end the experiment before pausing the prompt to avoid conflicts.