Recurly Engage prompts are designed to meet key aspects of the Web Content Accessibility Guidelines (WCAG). The goal is that all users, including those who use assistive technologies, can perceive, operate, and understand prompt content.

Available on all Recurly plans

1Definition 2Key benefits 3Key details

Definition

This page outlines how Recurly Engage applies the four WCAG principles (Perceivable, Operable, Understandable, and Robust) within prompt designs and interactions.

Key benefits

Screen reader compatibility All prompt text is rendered as live text, not images.

Keyboard navigation Prompts and buttons fully support keyboard focus and actions.

Non-flashing content Default designs avoid flashing that could trigger seizures.

Key details

Recurly Engage monitors and implements the following WCAG guidelines for prompt components. To get help integrating prompts into a site that is already WCAG-compliant, contact your Customer Success Manager or [email protected].

Perceivable

Guideline	How Recurly Engage meets it
Text alternatives	All prompt text is rendered as HyperText Markup Language (HTML) text, not composited into images, which ensures compatibility with screen readers. Background images used for styling may include an optional text alternative.
Time-based media	Not applicable to prompt interactions.
Adaptable	Not applicable for standard prompt configurations.
Distinguishable	Designers can customize colors, contrast, and spacing in the prompt editor to meet visual clarity requirements.

Operable

Guideline	How Recurly Engage meets it
Keyboard accessible	All buttons and interactive elements support keyboard focus, activation with Enter or Space, and a logical tab order. You can apply custom HTML and Cascading Style Sheets (CSS) modifications for non-standard elements.
Enough time	You can configure prompts with timers to give users enough time to read and interact. Timers may be paused or extended.
Seizures	Default prompt designs don't include rapid flashing or animations that could induce seizures.
Navigable	Prompts integrate into existing page layouts without disrupting global navigation. Designers can adjust focus behavior to ensure a logical flow.

Understandable

Guideline	How Recurly Engage meets it
Readable	Prompt text is fully customizable in the console, so you can write clear, plain-language messages.
Predictable	Prompt interactions don't cause unexpected context changes. Designers should make sure any custom behaviors align with page-level consistency guidelines.
Input assistance	If a prompt collects user input (for example, survey responses), error messages appear inline and clear when the input is corrected.

Robust

Guideline	How Recurly Engage meets it
Compatible	Recurly Engage prompts use standard, well-formed HTML elements. Custom HTML and CSS must also follow best practices to maintain accessibility compliance.