Get your Recurly Engage data out and into the tools you already use. Download comma-separated values (CSV) exports of segments, prompts, and guides, or pull detailed prompt activity data for offline analysis.

Available on all Recurly Engage plans

1Definition 2Key benefits 3Key details

Prerequisites

You must have Company or App Administrator permissions in Engage.

Definition

The Download Data feature lets you export datasets — such as segment definitions, prompt configurations, and user activity — for offline analysis or integration with external systems.

Key benefits

Flexible exports Get CSV files of segments, prompts, and guides for quick offline review.

Easy integration Sync activity data with external reporting tools like Google Analytics or Amazon Web Services (AWS) S3.

Comprehensive auditing Access detailed prompt interaction logs to understand user behavior and system performance.

Key details

Engage can export data to various external systems. The simplest option is a CSV export of Segment, Prompt, and Guide data. More advanced options are also available, including receiving event data and syncing with an external reporting system like Google Analytics.

Download from Pulse

See the article on downloading prompt interaction data for instructions on downloading activity data directly from Pulse.

Download from AWS S3

Data from all user activity relating to running prompts is continuously saved to an AWS S3 bucket. You can import this data into your business intelligence (BI) system for offline analysis.

Open User Traits

Go to Settings > User Traits.

Show your credentials

Select “Show credentials”.

Log in and set the path

Copy the AWS Bucket, Access Key, and Secret Key to log in. Replace ingest with exports within the Upload Location path. All filenames start with the activities prefix.

Prompt activity data specifications

Field	Description	Notes
`app_id`	Engage app ID	Assigned by Engage
`app_name`	Engage app name	Name as saved in Settings > Application
`activity`	Type of activity	Values: impression, timeout, dismiss, decline, click, exclude
`user_id`	Unique ID of user
`anonymous_user_id`	Identifier for a user when userId isn't available
`promo_id`	Unique ID of prompt	Assigned by Engage
`promo_name`	Name of prompt	As configured in the Engage console
`experiment_id`	Unique ID of experiment	Only populated if there is a running experiment
`variation_id`	Unique ID of variation	Only populated if there is a running experiment
`variation_name`	Name of variation	Only populated if there is a running experiment
`survey_option`	Survey option label	Only populated for survey prompts
`ts`	Timestamp of when the activity occurred	Epoch
`pipeline_stage_start_id`	Unique ID of pipeline stage	Populated as part of Pipeline_Transition activity (optional)
`pipeline_stage_start_name`	Name of pipeline stage	Populated as part of Pipeline_Transition activity (optional)
`pipeline_stage_end_id`	Unique ID of pipeline stage	Populated as part of Pipeline_Transition activity (optional)
`pipeline_stage_end_name`	Name of pipeline stage	Populated as part of Pipeline_Transition activity (optional)