Push Prompts deliver scheduled notifications straight to your users' devices—even when they're not in your app. Set up your channel credentials, sync device tokens, and build a segment to target exactly who should receive each message, all from Recurly Engage.

May not be included in all plans — contact Recurly Sales to discuss upgrade options

1Definition 2Key benefits 3Step-by-step guide

Prerequisites

Company, App Administrator, or App Member permissions in Recurly Engage.

Definition

Push Prompts send scheduled notifications directly to your users' devices, even when they aren't actively using your app. Recurly Engage delivers these messages through supported channels, including Amazon Device Messaging (ADM), Apple Push Notifications service (APNs), and Firebase Cloud Messaging (FCM).

Key benefits

Direct engagementReach users on their devices with timely messages, increasing re-engagement.

Scheduled deliveryPlan notifications in advance to hit optimal send times.

Multi-channel supportSend via Amazon Device Messaging, Apple Push Notifications service, or Firebase Cloud Messaging.

Step-by-step guide

Before you begin, make sure you're an active Recurly Engage member on a plan that includes Push Prompts. If you're not, book a demo today.

Set up credentials

Add credentials for the push channels you want to use.

In the Recurly Engage management console, Pulse, navigate to Settings → Integrations → Push Notifications.
Enter credentials for the desired Push channels.

Sync device tokens

Configure and upload device tokens so Recurly Engage can target your users' registered devices.

Create a custom device

Set up a custom device profile for push targeting.

In Pulse, navigate to Settings → Custom Devices.
Select + New Custom Device.

Create a Push Segment

Build a segment to target your push audience.

In Pulse, navigate to the Segments section and select + New Segment.
Select Push notification as the device type.
Configure your segment with the appropriate settings, including channel type.

Create a Push prompt

Build the prompt that will deliver the notification.

In Pulse, navigate to the Prompts section and select + New Prompt.
Select Custom for the Device Type and Push Device for the device type, then choose the Push prompt style.

Configure the prompt

Set the segment, schedule, and design for your push notification.

Segment: choose the Push Notification segment to target specific users.
Schedule: set the times your prompt will send.

Customizable timing: set specific start and end dates and times for your scheduled push notification.
Quiet times: establish periods during which notifications should not be sent, preventing disruptions.
Local time zones: configure the task to run according to the user's local time zone, ensuring accurate timing regardless of location.

Design: edit the prompt design to customize messaging, imagery, and actions.

Save and schedule

Once everything's configured, select Save and Schedule to deliver your push notifications to your audience.