Recurly Engage comes with dozens of prebuilt integrations — connectors that let you trigger actions in your existing business systems or stream events to them.

Available on all Recurly Engage plans

1Definition 2Key benefits 3Key details

Prerequisites

You must have Company or App Administrator permissions in Engage.
Connector-specific credentials, such as API keys and client IDs or secrets.
Appropriate permissions in both Engage and the target system.

Definition

An integration (or connector) links Engage prompts and user interactions with external platforms, enabling one-click actions, event streaming, and data sync.

Key benefits

Streamline workflows Automate subscription changes, support tickets, emails, and more directly from in-app prompts.

Unified user experience Keep your user's context in sync across billing, customer relationship management (CRM), support, and analytics systems.

Rapid time to value Prebuilt connectors mean you can be live in minutes, not weeks.

Key details

Configure external integrations

Open Actions settings

Go to Settings → Actions.

Select a connector

Select a connector, such as Zuora.

Enter your credentials

Fill in the required credentials.

Activate the connector

Toggle the connector to Active and click Save changes.

Connector capabilities

SendGrid

Send dynamic template email to user’s email address
Add user to contact list
Send dynamic template email to a user-submitted address

Salesforce.com

Create a Case (Support Cloud)
Post offer acceptance to feed on all existing Cases

Zendesk

Create support ticket with offer details
Set priority on all tickets by that user
Assign all existing tickets to a specific agent
Suspend or restore a user
Assign tickets to a group
Delete or spam all existing tickets
Update ticket status or source

Stripe

Subscribe the user to a specific plan
Unsubscribe the user from a plan
Add a coupon code at checkout
Extend a user’s trial period
Switch subscriptions immediately or at period end

Zuora

Subscribe user to a rate plan
Cancel, suspend, or resume a subscription
Change auto-renew settings

Freshdesk

Create support ticket upon offer acceptance
Bulk-update ticket priority, status, group, responder, or source
Soft-delete or restore contacts
Delete all tickets for a contact

Recurly

Apply coupon codes
Change, pause, resume, or create subscriptions
Convert trials to paid
Record usage

Iterable

Track custom events in Iterable
Add users to lists or automations
Send campaign emails to stored or inputted addresses

Cleeng

Switch subscription offers
Apply coupon codes
Reactivate subscriptions

Braze

Create or update a user record by email

Apple (APNs)

Trigger in-app purchase flows (Upgrade/Downgrade)
Send push notifications via APNs

Need another connector?Contact your Engage Customer Success team to request a custom integration or new connector.