On-account credit is a balance credited to a customer's account instead of a direct refund — typically when a subscription is canceled and the customer is eligible for a refund. The credit can be applied toward future purchases and flows directly into Recurly RevRec reports for accurate financial tracking.

Available as part of Recurly RevRec

1Definition 2Key benefits 3Key details 4FAQ

Additional costTo access this feature, you must have an active subscription to either Recurly RevRec or the Standard edition. Contact your Recurly account manager or [email protected] for pricing details.

Prerequisites

A cancellation and refund policy that supports account crediting.

Limitations

On-account credits are non-transferable between accounts.
Credits may be subject to expiration per your business's terms and conditions.

Definition

On-account credit in Recurly refers to a balance credited to a customer's account instead of a direct refund. This occurs when a customer cancels a subscription and is eligible for a refund — rather than returning the money to the original source, Recurly credits the account, which can then be applied toward future purchases. These credits are accurately reflected in Recurly RevRec reports.

Key benefits

Streamlined revenue recognition Incorporating on-account credits into revenue reports enhances financial accuracy by reflecting real-time customer balances and potential sales.

Enhanced financial reporting On-account credits contribute to a more comprehensive view of financial health, enabling precise revenue tracking and forecasting.

Increased operational efficiency Automated management of on-account credits simplifies reconciliation and ensures credits are accurately reflected in financial statements.

Key details

When a customer's subscription is canceled and a refund is due, Recurly can credit the account instead of issuing a direct refund. That on-account credit can then be used for any purchases within Recurly's platform.

Upon issuing an on-account credit, Recurly generates a credit invoice reflecting the credited amount and any subsequent redemptions. The invoice updates to show the remaining balance over time, providing transparency for both the customer and your business.

Credits and their redemptions are recorded in RevRec as distinct entries, categorized by origin (credit-event) and identified by unique plan codes for easy reconciliation.

Origin	Activity	Plan code
credit-event	On-account credit issued	`credit-on-account`
credit-event	On-account credit redeemed	`credit-on-account-redeemed`
credit-event	On-account credit voided	`credit-voided`
credit-event	On-account credit refunded	`credit-paid`

FAQ

How is an on-account credit created in the billing system?

When an on-account credit is issued, Recurly creates a credit invoice showing the initial credit amount. As the credit is redeemed, the invoice reflects the remaining balance over time.

How can I differentiate on-account credit activities in RevRec?

Filter by origin = credit-event and use these plan codes to identify each activity:

Credit issued: credit-on-account
Credit used/redeemed: credit-on-account-redeemed
Credit canceled/voided: credit-voided
Credit refunded (paid out as cash): credit-paid