Recurly Compass AI Assistant is available in Commerce. Open the chat panel from any page to get answers about Commerce and Shopify, or connect directly with Recurly Support. Compass AI Assistant is still expanding — support for real-time merchant data and hands-off changes to your store is on the way.

Available on all Recurly Commerce plans

1Definition 2Key benefits 3Key details 4FAQs

Limitations

Compass AI Assistant in Commerce can't answer questions about your real-time subscriber data or analytics yet.
Compass AI Assistant in Commerce can't make changes to your store on your behalf, including creating a plan or changing a subscription's price.

Definition

Compass AI Assistant is the AI-powered chat built into Recurly Commerce. It answers your questions by searching Commerce and Shopify product documentation, and it connects you directly with Recurly Support when you need more help.

Key benefits

Instant answers Get answers on Commerce and Shopify without leaving your workflow to search docs yourself.

Support built in Compass AI Assistant recognizes when you need extra help and connects you straight to Recurly Support.

Plain language, real answers Ask questions the way you'd ask a colleague. No commands or special syntax required.

Key details

Get answers

Compass AI Assistant helps you find what you need through conversational search. In Commerce, it searches:

Commerce product documentation
Shopify documentation

Open Compass AI Assistant by clicking the sparkles icon in your Commerce site. Start with an example prompt or ask your own question, then ask follow-ups to refine the results.

Get support

Compass AI Assistant detects when your question needs a human and can connect you directly with Recurly's Support team. You can also select Chat with Support at any time.

Coming soon

TipCompass AI Assistant in Commerce is actively expanding. Two capabilities are on the way:

Your data and analytics — Compass AI Assistant can't answer questions about your store's real-time data or analytics yet, but this is coming soon.

Making changes for you — Compass AI Assistant can't create or edit records on your behalf yet, including creating a plan or changing a subscription's price.

For a full look at what Compass AI Assistant can do across Recurly — including the Data Agent, Ask AI, and agentic actions available in other products — see the Compass Assistant overview.

FAQs

Can Compass AI Assistant in Commerce answer questions about my real-time data or analytics?

Not yet — Compass AI Assistant in Commerce doesn't have access to your real-time data or analytics today, but this capability is coming soon.

Can Compass AI Assistant make changes to my plans, subscriptions, or subscribers?

No, Compass AI Assistant can't make these types of changes at this time.

What if I don't think Compass AI Assistant's answer is correct?

Select the thumbs down icon on any response you don't agree with. Recurly logs and reviews that feedback.

Can I view my past chat history with Compass AI Assistant?

Yes, select the caret next to New conversation in the upper-left corner to see your past conversations.