Overview

Prerequisites & limitations

You must have a valid mobile number on file for each subscriber.

If a subscriber opts out of SMS, they cannot opt back in unless you update their phone number on the subscription contract.

Limit to three active SMS notifications per subscriber to avoid over-messaging.

Definition

Transactional SMS are short text messages sent automatically when key subscription events occur, such as order confirmations, payment failures, and upcoming renewals.

Key benefits

Instant engagement: Deliver real-time updates directly to your customers’ devices for higher open rates.
Lower support load: Proactively notify subscribers of issues (like payment failures) before they reach out.
Seamless customization: Edit message templates with our built-in editor—no coding required.

Key details

Enabling transactional SMS

We recommend toggling on no more than three notifications to cover the most critical touchpoints:

Subscription created: Confirms that a new subscription order has been created.
Order placed: Confirms that an order has been successfully placed.
Failed payment method (highly recommended): Alerts customers when their payment could not be processed.
Subscription cancelled: Confirms that a subscription contract has been cancelled.
Product out of stock (highly recommended): Notifies customers when one or more subscribed products are unavailable.
Upcoming order (highly recommended): Sends a reminder 3 days before the next renewal.

Customizing SMS content

Use our simple text editor to tailor each SMS template:

Personalize greetings or add your brand name
Adjust message copy to match your tone
Preview before enabling to ensure clarity