Subscriber Management in Recurly Commerce centralizes everything you need to launch and refine your subscription business: from building and tweaking subscription plans to updating individual customer contracts and auditing every order and change. The pages below cover each part of that workflow in detail.

1Key benefits 2Plan types 3Key details

Key benefits

End-to-end control Create, modify, pause, or cancel subscription plans and contracts.

Rapid adjustments Instantly update delivery dates, pricing, frequency, discounts, swaps, and add-ons to meet customer needs.

Full visibility Access a complete order history and activity log for every subscription — clear audit trails and the context you need to support customers.

Plan types

Recurly Commerce supports three subscription plan types, each suited to a different kind of offer:

Physical

For physical products in your Shopify catalog. Subscribers receive recurring deliveries on the schedule you configure.

Digital

For non-physical products in your Shopify catalog. Subscribers are billed on a recurring cycle for continued access — there's no delivery involved.

Membership

Gives subscribers ongoing access to member-only perks and benefits in your store — such as discounts or exclusive products — rather than a specific product or delivery.

NotePlan type also changes the language shown in the Commerce subscription widget, Merchant Portal, and Customer Portal.

Key details

Create a subscription plan

Build new subscription offers in minutes — select products, set pricing options, discounts, add-ons, gifting, and shipping rules.

Edit a subscription plan

Modify any existing plan's products, purchase options, discounts, swaps/add-ons, or shipping configuration.

Edit a customer subscription

Update individual subscriber contracts — change delivery dates, frequency, price, pause, skip, swap products, apply coupons, and more.

Subscriber activity

Review the full order history and audit trail for any subscription contract to resolve questions and support customers.

Subscription order logic

Understand how Recurly Commerce determines order timing, sequencing, and frequency across purchase options.

Feature availability by plan type

Feature	Physical	Digital	Membership
Bundles
Product swaps and add-ons
Purchase options (Subscribe & Save / Prepaid / One-time)			†
Free trial		*
Free shipping
Cancellation flow
Special discounts
Gift options
Contract terms	*	*

* Disabled if Prepaid is selected as a purchase option.
† Membership plans only support the Subscribe & Save purchase option.