Overview

The Customer Portal is the self-service area where subscribers can view and manage every aspect of their subscriptions—skips, pauses, swaps, gifting, billing info, and more.

Key benefits

• Empower subscribers: Give customers the controls they need to adjust orders, pause deliveries, or update shipping without support tickets.
• Reduce support load: Automate routine account changes, freeing your team to focus on exceptions.
• Boost retention: Offering flexible self-service options helps prevent unnecessary cancellations.

Key details

• Customer Portal Management: Configure what subscribers can do in their portal. Learn more.
• Cancellation & Churn Prevention Flows: Tailor the onscreen experience when subscribers attempt to cancel. Learn more.