Recurly Commerce includes three blocks that bring Subscription data into the Shopify customer portal. Customers can view their Subscriptions and manage them from the Order Status page and their profile, without leaving your Shopify storefront.

Available on all Recurly Commerce plans

1Definition 2Key benefits 3Key details 4FAQs

Definition

Each block shows a different view of a customer's Subscriptions. The Customer Action block adds a Recurly Commerce entry point to the Order Status page, the Order Subscriptions card lists the Subscriptions in a single order, and the Profile Subscriptions card shows the full details on the customer profile.

Key benefits

Subscriptions in one place Customers see every Subscription in an order on the Order Status page.

Status at a glance Each Subscription shows whether it is active, paused, cancelled, or expired.

Self-service management Customers can manage their Subscriptions from the Shopify customer portal.

Full profile view The profile card shows frequency, next order date, next charge excluding tax, and the payment method on file.

Key details

Add the Customer Actions block

Block 1 adds a Manage Subscription button to the top of the Order Status page.

Open the theme editor

Go to Online Store > Edit theme.

Select the Order Status page

Go to Home Page > Checkout and customer accounts > Order Status.

Embed the block

Add the Recurly - Customer Actions block.

TipPlace this block in Order actions.

Add the Order Subscriptions card

Block 2 adds a card that lists each Subscription in an order, along with its status: active, paused, or cancelled. Gift Subscriptions can also show an expired status.

Open the theme editor

Go to Online Store > Edit theme.

Select the Order Status page

Go to Home Page > Checkout and customer accounts > Order Status.

Embed the block

Add the Recurly - Order Subscriptions Card block.

TipPlace this block after the order summary and before the order details.

Add the Profile Subscriptions card

Block 3 adds a card to the customer profile. It includes everything in the Order Subscriptions card, plus the order frequency, the date of the next order, the next charge amount excluding tax, and the payment method on file for the Subscription.

Navigate to the profile page

Open the profile page in the theme editor.

Embed the block

Add the Recurly - Profile Subscriptions Card block under Customer contact.

FAQs

Will the Recurly blocks show if a customer has no Subscription?

Yes. The blocks still appear on their pages when a customer has no Subscriptions. On the Order Status page, the Customer Actions block shows the Manage Subscription button, and the Order Subscriptions card displays "No subscriptions in this order." On the profile page, the Profile Subscriptions card displays "No subscriptions" along with a Manage button.

Will the blocks be hidden for one-time purchase customers?

No. The blocks don't hide for customers who made one-time purchases. Each block shows a no-subscriptions message instead.