Overview

Prerequisites & limitations

A Postscript account with Admin access.

Recurly Commerce merchant admin access to configure the integration.

No limitations on subscriber volume; tags and triggers fire in real time.

Definition

The Postscript integration writes Recurly Commerce-specific subscriber tags and fires custom triggers into Postscript. Use these to build segments and automations that reach your subscribers at key moments—starts, cancellations, failed payments, and upcoming orders.

Key benefits

Automated segmentation: Tag subscribers as “active” or “inactive” in Postscript without manual work.
Event-driven automations: Trigger SMS flows on subscription starts, cancellations, billing failures, or upcoming renewals.
Seamless setup: Configure in minutes via API key—no developer resources needed.

Key details

Integrating Postscript into Recurly Commerce

Create a Postscript API Key

In your Postscript dashboard, select your Shop Name → API.
Click Create Security Key Pair, then confirm with Yes.
Under Private Key, click Show and copy your new API key.

Paste the API Key: In Recurly Commerce → Settings → Integrations → Postscript, enter the API key and save.

After integration

Available Recurly Commerce filters

Use these Subscriber Tags in Postscript to segment your audience:

Tag name	Description
SUBSCRIBER_IS_PRIVE_ACTIVE_SUBSCRIBER	Applied if the customer has ≥ 1 active Recurly Commerce subscription.
SUBSCRIBER_IS_PRIVE_INACTIVE_SUBSCRIBER	Applied if the customer has no active subscriptions but was a subscriber in the past.

Use Case: Build a Segment of inactive subscribers for win-back SMS campaigns.

Available Recurly Commerce triggers

Fire these Postscript triggers in real time to power automations:

Trigger Name	Description
Recurly Commerce: Subscription Started	Fires when a subscription is created/purchased by the shopper.
Recurly Commerce: Subscription Canceled	Fires when a subscription is canceled in the merchant admin or by the customer in the portal.
Recurly Commerce: Billing Attempt Failed	Fires when a billing attempt fails for a renewal order.
Recurly Commerce: Upcoming Order	Fires 3 days before the next scheduled renewal order.

Use Case: Send an SMS reminder for upcoming orders or recovery texts for failed payments.