Migrate your existing subscriptions into Recurly Commerce from Shopify or another platform. Our Professional Services team maps your plans, products, and discounts, validates them with you, then moves your live contracts based on renewal date. This page covers the prerequisites, benefits, and the end-to-end migration process.

1Definition 2Key benefits 3Migration process

Additional cost

A one-time migration fee applies. Contact [email protected] or your Recurly account manager for pricing details.

Prerequisites

Your store must be hosted on Shopify or Shopify Plus.

Limitations

Migrating up to 100,000 subscribers per day requires elevated Shopify API access, granted by Shopify.

Definition

A Recurly Commerce migration pulls your existing subscription data—accounts, subscription terms, billing schedules, and customer profiles—from another platform into Recurly Commerce, with 99.9%+ data fidelity. After you and our team map your subscriptions, discounts, and products, the transfer itself runs automatically.

Key benefits

No subscriber downtime (with dynamic routing) When your team dynamically routes subscribers during cutover—following best practices our team provides—your customers experience no break in service.

Efficient turnaround Depending on the API access available from Shopify and your legacy platform, migrations can move up to 100,000 subscribers per day.

Revenue protection and uplift Automated data validation often uncovers recoverable revenue and reduces churn during the migration.

Migration process

Install Recurly Commerce

Purchase a Core or Pro plan, then configure your subscription offers in Recurly Commerce. Onboarding services are available if you'd like hands-on help—ask your account representative.

Meet our team

Reach out to your account representative or our support team to scope your migration effort, then meet the Recurly Professional Services team for a migration kick-off call.

Grant collaborator access

Our team uses this access to review your configuration and build a mapping file.

NoteDo not alter the requested permissions—each one is required to provide the migration service.

Grant access to your legacy system

We'll need both API and front-end access to validate mapping and move contracts.

Plan your migration

We'll work with your team to build a comprehensive mapping document that captures all legacy plans, products, and discounts, and validate it together before moving any live contracts.

TipNo subscriber downtime: our team provides best-practice suggestions so you can migrate onto Recurly with no downtime for your customers.

Migrate

We'll move your subscribers based on renewal date, sharing results with your team throughout the migration.

During migration

Our engineers and your Professional Services contact run the data transfer and send you regular progress updates until completion.

Post migration

Celebrate! 🎉 Your data is now fully in Recurly Commerce.
Book a final session with your Recurly contact to review results and confirm everything is in place.

Questions or ready to get started?
Contact [email protected] or your Recurly account manager.