Overview

Additional cost

A one-time migration fee applies. Please reach out to your Recurly account manager or [email protected] for pricing details.

Prerequisites & limitations

• Your store must be hosted on Shopify or Shopify Plus.
• Migration supports up to 100,000 subscribers per day.

Definition

A Recurly Commerce migration is a fully automated process that pulls your existing subscription data—accounts, subscription terms, billing schedules, and customer profiles—from another platform into Recurly Commerce, with 99.9%+ data fidelity.

Key benefits

• Zero subscriber disruption: Your customers experience no breaks in service or unexpected changes.
• Rapid turnaround: Complete migrations in days, not weeks—processing up to 100,000 subscribers per day.
• Revenue protection and uplift: Automated data validation often uncovers recoverable revenue and reduces churn during the migration.

Key detail

Migration process

1. Install Recurly Commerce

   • Download the Recurly Commerce app from the Shopify App Store.
   • Choose Core or Pro plan and complete checkout in Shopify.

2. Grant collaborator access

   • Accept the collaborator invitation from Recurly Commerce.
   • Note: Do not alter requested permissions—they ensure full migration and support.

3. Kick-off call

   • Book a 15-minute session with your Recurly Commerce CSM to scope and schedule the migration work.
   • Contact [email protected] to arrange.

4. Submit migration questionnaire

   • Complete our Migration Form with your Shopify and Stripe API keys.
   • This enables us to pull in your subscriber contracts, plans, and customer profiles.

5. Approve storefront components

   • We’ll install the Recurly Commerce subscription widget and customer portal on your site.
   • Review and confirm before go-live. Your CSM will notify you once everything is active.

During migration

Our engineers and your CSM handle the entire data transfer—no action required on your end. You’ll receive regular progress updates until completion.

Post migration

• Celebrate! 🎉 Your data is now fully in Recurly Commerce.
• Book a final onboarding session with your CSM to review best practices, explore analytics, and optimize your new setup.

Questions or ready to get started?
Contact [email protected] or your Recurly account manager.