Overview

Required plan

This feature or setting is available to all customers on any Recurly Engage subscription plan.

Prerequisites & limitations

• You must have Company, App Administrator or App member permissions in Recurly Engage.
• At least one prompt and the necessary segments must already exist.
• Prompt must have at least 1 trigger in order to run.
• Ended prompts cannot be restarted, but can be cloned.

Definition

Activating prompts means enabling your designed prompts (pop-ups, interstitials, notifications, or video prompts) first for testing, then for full audience delivery.

Key benefits

• Safe QA: Preview and tweak your prompt with a small group before broad release.
• Phased rollout: Control exactly when and to whom a prompt goes live.
• Dynamic lifecycle: Easily pause, restart, or end prompts without touching code.

Key details

Activation phases

1. Review phase

   • Enable your prompt on an internal segment (for example, Test Users).
   • Perform final QA, preview live behavior, and refine settings.

2. Active phase

   • Attach all target segments to deploy the prompt at scale.
   • Monitor performance and engagement.

Placement methods

• Recurly Engage Live tool: Use the interactive point-and-click console tool (web only) with guidance from your support contact.
• Class identifiers: Work with your development team to add Recurly Engage IDs to specific elements for precise on-page placement.

Managing prompt status

• Once a prompt is live, you can pause, restart, or end it at any time—unless there’s an active experiment.
• If an experiment is running, end it before pausing the prompt to avoid conflicts.