Since you own your own merchant account, the subscribers' funds get deposited directly into your account. You should expect to receive your money within a few business days of the transaction depending on your bank.
No. You are responsible for your merchant account fees.
Recurly charges on a per-transaction basis. A per-transaction fee will be assessed against successful payments, refunds, voids, authorizations, and declines. Recurly does not charge for transactions that failed due to a gateway connection issue.
The location of your business is critical in selecting your payment gateway provider. However, your customers may come from all over the globe.
Yes, we support the US dollar, Canadian dollar, Australian dollar, Euro, Pound sterling, Brazilian Real, Czech koruna, Danish krone, Hungarian forint, Israeli New Sheqel, Indian Rupee, Mexican Peso, Norwegian krone, New Zealand dollar, Polish zloty, Singapore dollar, Swedish krona, Swiss franc, and South African rand.
No. You may sign up and start integrating with Recurly for free. We only charge our fees once you're ready to start collecting money and you sign up for a Recurly subscription.
No. Recurly is designed to handle paid subscriptions, so an account must have billing information before a subscription (including trial, fully discounted, or free subscriptions) may be created.
However, if a merchant is on Enterprise or Professional edition, a subscription can be created without billing information, by setting the collection method to manual through the API or User Interface.
Note: This is not intended to be a workaround for not requiring billing information, but as an alternative to customers who are paying outside of a credit card.
What happens to accounts (customers) that subscribe to a plan if I change the price or delete the plan?
Recurly supports price grandfathering. When a subscription plan changes, your existing subscribers will remain grandfathered in at the terms they agreed to. New subscribers will be subscribed with the updated pricing terms. Price grandfathering does not apply to changes in bill cycle (ie, monthly to yearly), however, so changes to billing frequency should be made with a new subscription plan.
Customers are always charged on the closest corresponding date of the following month. For example, a customer who would normally be billed on the 31st of a month will either be billed on the 30th of a 30 day month, or on the 28th of February.
Yes, we have a one-time transaction API. You can submit one-time charges for immediate collection. You can also submit charges at any time that will be rolled up and collected when a subscription renews.
Absolutely! You can change your company name or information in your site settings.
Your customers can log in at your-subdomain.recurly.com to view their invoices, update billing information, or cancel/reactivate subscriptions.
Yes. Recurly is PCI-DSS Level 1 compliant as a service merchant provider. Security is a top priority for Recurly. To that end, we meet and exceed all industry-standard payment security practices to protect you and your customers.
Yes. Your merchant bank account requires your business to be PCI Compliant, and Recurly helps you meet those requirements. See our Security documentation for more details.
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