Push Notifications

Push notifications can be used as alerts to keep your systems in sync with actions inside Recurly. Push notifications themselves should not be used as actionable items—Recurly recommends always verifying the data included in a push notification with an API query.

Recurly can send push notifications to any publicly accessible server. When an event in Recurly triggers a push notification (e.g., an account is opened), Recurly will attempt to send this notification to the endpoint you specify.

Recurly only considers a notification delivered if it receives a timely response with a successful status code. In other words:

Best Practices

Push notifications are not actionable on their own and should not be used for critical functions like provisioning accounts. Use the receipt of a push notification to trigger an API query to validate the push notification details against the current API data.

Recurly push notifications may be retried or sent multiple times if the delivery status is considered failed. Please make sure your endpoint can receive the same notification multiple times and in the wrong order.

For example, an account can close and we will send a notification for this. If delivery fails, the notification will be sent again later. In the meantime, the account could reopen (triggering another push notification). If your endpoint begins working again, it may receive the closed account notification after the account was reopened). Make sure that if your application takes action on closed accounts, that it verifies the account is still closed by issuing an API request.

Configuration & Security

If Recurly fails to deliver a push notification, it will retry it (see Automatic retries, below).

Push notifications support HTTP Basic Authentication to verify the request came from Recurly’s servers.

Push notifications will come from an IP address in the range of You may refuse other IP addresses from your endpoint configuration.

We recommend using as an easy way to capture push notifications for initial testing.

Push Notification Details

Notifications are never combined. For example, if user signs up for a new subscription and this triggers a payment, you will receive two separate notifications (one for the subscription and one for the payment).

Notifications older than a month are periodically deleted. All push notification times are in UTC.

Automatic retries

If Recurly receives an error in response to a Push Notification sent to your Push Notification URL, the notification will be retried. After ten failed attempts, Recurly will stop trying to send the failed notification. Notifications are sent in the order in which they were created. The interval between retries is 10+n4 seconds where n is the resend attempt number.

Notification Types


New Account
Sent when a new account is created.
Canceled Account
Sent when an account is closed.
Billing Info Updated
Sent when billing information is successfully created or updated on an account.


New Subscription
Sent when a new subscription is applied to an account.
Updated Subscription
Sent when a subscription is modified. This may include upgrades, downgrades, price/quantity changes, or a change in the bill cycle date (postponement). The notification is sent after the modification is performed. If you modify a subscription and it takes place immediately, the notification will also be sent immediately. If the subscription change takes effect at renewal, then the notification will be sent when the subscription renews.
Expired Subscription
Sent when a subscription is terminated or a previously canceled subscription has reached the end of its bill cycle.
Canceled Subscription
Sent when a subscription has been canceled and will not renew. The subscription state is set to canceled but the subscription is still valid until the expires-at date. The Expired Subscription notification is sent when the subscription is completely terminated.
Renewed Subscription
Sent whenever a subscription renews. This notification is sent regardless of a successful payment being applied to the subscription–it indicates the previous term is over and the subscription is now in a new term. If you are performing metered or usage-based billing, use this notification to reset your usage stats for the current billing term.
Reactivated Account
Sent when a subscription is reactivated after having been canceled.


Successful Payment
Sent when a payment is successfully captured.
Failed Payment
Sent when a payment attempt is declined by the payment gateway.
Successful Refund
Sent when a payment has been refunded. Failed refund attempts do not generate a notification.
Void Payment
Sent when a payment has been voided before it is settled.

Cross Site Request Forgery (CSRF) for Rails applications

Many Rails applications enable forgery protection (protect_from_forgery). You must disable protect_from_forgery for the action you setup to listen for changes from Recurly. In your controller, use the following line (assumes your listening action is named recurly_notification):

protect_from_forgery :except => :recurly_notification