Overview

Required plan

This feature or setting is available to all customers on any Recurly subscription plan.

Definition

The Renewal Paid Rate dashboard will provide insights on renewals that are successfully paid against all renewal invoices.

Key benefits

• Industry comparison: Compare key subscription metrics with industry benchmarks to understand performance relative to peers, identifying areas of strengths and weaknesses.

• Competitive insights: Gain insights into how competitors are faring in terms of subscription metrics, uncovering areas to differentiate and improve to gain a competitive edge.

• Informed decision-making: Make informed decisions based on real-world data to help set realistic goals and expectations for subscription growth and customer retention.

• Forecasting and planning: Enable more accurate forecasting and long-term planning to help businesses set reachable growth targets and allocate resources effectively.

Key details

Filters (Top left corner)

• Date selection: Offers dropdowns to specify a timeframe and date range, up to the past 18 months, which then reflects on the dashboard.
• Currency: Allows filtering down to view invoices in a specific currency.
• Industry: Offers the ability to switch between different industries to view comparison to other industries beyond your identified industry. You can change your identified industry in the analytics settings but that change can take up to 24 hours.

Renewal invoice paid rate & built-in benchmark

The new Renewal Paid Rate dashboard will provide insights on renewals that are successfully paid against all renewal invoices.

Renewal Invoice Paid Rate Calculation

• The % of renewal invoices created in a period that are successfully collected (invoice state=paid) out of the total renewal invoices created.
  • For example, in April there were 1,000 renewal invoices created of which 750 were paid: invoice paid rate = 75%.
  • If two weeks later, an additional 150 invoices are paid (after going through dunning), the renewal invoice paid rate would be 90%.
• The time period uses the “invoice creation date”.

Your percentile is displayed relative to your rank within your configured industry. You may change your identified industry in analytics settings but that change can take up to 24 hours.

Click on the “View Percentile Trend” link to see how you’re making progress towards increasing your percentile.

Built-in benchmarks

Recurly’s built-in benchmark reports will allow customers to see their key performance metrics and how those metrics compare against similar companies within their industry and within a specific timeline.

Renewal invoice outcomes

This dashboard series of 4 graphs allow you to understand how many invoices were paid without any intervention, and how Recurly helped drive the success of yoseur invoices through our churn management features.

The second two graphs illustrate the status of the remaining invoices. These graphs indicate how many were successfully paid through Recurly's churn management features; Account Updater, Expired Card Management, Intelligent Retries, Customer Updates (during dunning), and Backup Payment Method. In addition you can see how many invoices failed during the selected time period, how many invoices are past due or processing and how many were updated through external recoveries.

To understand the success of each feature, we provide the count and percentage of revenue in the different sets of tables.

This table is also broken out by selected currency to allow you to understand the breakdown of successful recovery by different currencies.

Related dashboards

Continue to learn more about how Recurly helps you prevent churn and your renewal invoice decline rate by navigating to the related dashboards. Also review your dunning campaign strategy to continue to increase your dunning recoveries.