July 28, 2026 - Recurly Commerce

The July 28 release brings two high-impact additions to Recurly Commerce focused on revenue recovery. Merchants can now automate multi-touch dunning campaigns to re-engage subscribers with failed payments, and configure renewal reminder emails timed to each subscription's billing frequency — reducing involuntary churn before it happens.

Release Date	Feature	Type	Potential Impact	Description / Overview
Oct 20, 2026	Shopify Customer Portal Blocks	New	Medium	Two new code blocks are available for merchants to add to their Shopify Customer Portal. They display Recurly Commerce subscription data on the Order Status page and the customer profile, so customers can see their subscriptions, statuses, and upcoming charges alongside their orders. See Shopify Customer Portal Configurations for setup steps.
Oct 20, 2026	Activity Log	Bug Fix	Low	The activity log in Merchant Portal now shows the specific products added or edited in a bundle.
Sept 29, 2026	Billing API	Enhancement	Low	We’ve updated our Billing API to provide visibility into combined orders. Now, when querying GET /api/v1/billingAttempts with any secondary subscription ID, the API automatically returns the complete billing attempt covering the entire order.
Sept 29, 2026	Shopify OTP Migration	New	Medium	All One-Time Password (OTP) login and authentication emails are now delivered directly via Shopify rather than through Commerce. End-user functionality remains unchanged.
Sept 29, 2026	Customer Portal	Enhancement	Low	Updated subscription display labels in the customer portal to use product and variant details instead of generic numbered titles (e.g., "Subscription #1").
Sept 22, 2026	Subscription Order Logic	New	High	Updated how subscription orders are created and combined at checkout to streamline recurring order fulfillment and improve customer billing rules. More information about this feature is available here.
Sept 22, 2026	Digital Subscriptions	New	High	You can now sell digital products, with optional free trials, alongside physical subscriptions in Recurly Commerce. Digital plans automatically suppress shipping options and messaging across checkout and customer portals, filter catalogs to digital-only items, and feature dedicated billing terminology.
Sept 22, 2026	Compass AI Assistant	New	High	We've introduced Compass AI Assistant directly into Recurly Commerce. Merchants can now get instant answers to Commerce and Shopify documentation questions through built-in chat, or connect seamlessly with Recurly Support when additional help is needed. More information about this feature is available here.
Sept 22, 2026	Plan Creation	New	Low	The product selection modal in plan creation now displays the Shopify Product ID, making it easier for merchants to identify and select the exact product from their Shopify catalog for a subscription plan.
Sept 22, 2026	Bundles	Bug Fix	Low	Fixed an issue where subscribers could not delete items from their bundle summary. Subscribers can now easily identify discontinued or out-of-stock items and remove them with a single click.
Aug 25, 2026	Special Quantity Discount	New	Low	The plan edit view now shows the Shopify discount code next to each special quantity discount tier, so merchants can see which discount code maps to which tier at a glance.
Aug 25, 2026	Memberships	New	Low	The customer portal now displays a cancellation button for memberships.
Aug 25, 2026	Upcoming Order Notification	New	Low	Merchants can now customize when the Upcoming Order email sends, instead of the previous fixed three-day-before-renewal window. The default remains three days.
Aug 25, 2026	Merchant and Customer Portal	Bug Fix	Low	Fixed a bug where the shipping address appeared blank in the customer and merchant portal when a customer selected "use shipping address as billing address" in Shopify Checkout.
Jul 28, 2026	Multi-touch dunning campaigns for payment recovery	New	High	We've launched Dunning Campaigns to help you recover lost revenue automatically when subscriber payments fail. Instead of relying on a single failed payment notice, you can now set up a multi-touch email sequence to prompt customers to update their billing details before their subscription lapses. More information about this feature is available here.
Jul 28, 2026	Renewal Reminder Notification	New	High	You can now configure cadence-based renewal reminders that send based on the specific billing frequency of each subscription. More information about this feature is available here.