July 28, 2026 - Recurly Commerce
3 months ago
The July 28 release brings two high-impact additions to Recurly Commerce focused on revenue recovery. Merchants can now automate multi-touch dunning campaigns to re-engage subscribers with failed payments, and configure renewal reminder emails timed to each subscription's billing frequency — reducing involuntary churn before it happens.
| Release Date | Feature | Type | Potential Impact | Description / Overview |
|---|---|---|---|---|
| Sept 22, 2026 | Subscription Order Logic | New | High | Updated how subscription orders are created and combined at checkout to streamline recurring order fulfillment and improve customer billing rules. More information about this feature is available here. |
| Sept 22, 2026 | Digital Subscriptions | New | High | You can now sell digital products, with optional free trials, alongside physical subscriptions in Recurly Commerce. Digital plans automatically suppress shipping options and messaging across checkout and customer portals, filter catalogs to digital-only items, and feature dedicated billing terminology. |
| Sept 22, 2026 | Compass AI Assistant | New | High | We've introduced Compass AI Assistant directly into Recurly Commerce. Merchants can now get instant answers to Commerce and Shopify documentation questions through built-in chat, or connect seamlessly with Recurly Support when additional help is needed. More information about this feature is available here. |
| Sept 22, 2026 | Plan Creation | New | Low | The product selection modal in plan creation now displays the Shopify Product ID, making it easier for merchants to identify and select the exact product from their Shopify catalog for a subscription plan. |
| Sept 22, 2026 | Bundles | Bug Fix | Low | Fixed an issue where subscribers could not delete items from their bundle summary. Subscribers can now easily identify discontinued or out-of-stock items and remove them with a single click. |
| Aug 25, 2026 | Special Quantity Discount | New | Low | The plan edit view now shows the Shopify discount code next to each special quantity discount tier, so merchants can see which discount code maps to which tier at a glance. |
| Aug 25, 2026 | Memberships | New | Low | The customer portal now displays a cancellation button for memberships. |
| Aug 25, 2026 | Upcoming Order Notification | New | Low | Merchants can now customize when the Upcoming Order email sends, instead of the previous fixed three-day-before-renewal window. The default remains three days. |
| Aug 25, 2026 | Merchant and Customer Portal | Bug Fix | Low | Fixed a bug where the shipping address appeared blank in the customer and merchant portal when a customer selected "use shipping address as billing address" in Shopify Checkout. |
| Jul 28, 2026 | Multi-touch dunning campaigns for payment recovery | New | High | We've launched Dunning Campaigns to help you recover lost revenue automatically when subscriber payments fail. Instead of relying on a single failed payment notice, you can now set up a multi-touch email sequence to prompt customers to update their billing details before their subscription lapses. More information about this feature is available here. |
| Jul 28, 2026 | Renewal Reminder Notification | New | High | You can now configure cadence-based renewal reminders that send based on the specific billing frequency of each subscription. More information about this feature is available here. |