Support

Whether you’re debugging a checkout form or planning a new payment-method rollout, Recurly offers several ways to get Recurly.js support—from official browser-compatibility guarantees to community resources and direct help from our engineering & success teams.

Prerequisites & limitations

Recurly.js guarantees functionality on ever-green versions of:

• Google Chrome
• Mozilla Firefox
• Apple Safari (macOS & iOS)
• Microsoft Edge
• Chrome for Android / Samsung Internet
• Older, end-of-life browsers (e.g., Internet Explorer 11) are not supported.
• Mobile WebViews inherit support from the underlying OS browser; ensure it is up to date.

Key details

Supported environments

Recurly.js is continuously tested against the latest stable browser releases listed above to ensure Element rendering, tokenization, and advanced payment flows (Apple Pay, Google Pay, 3-D Secure, etc.) work as expected.

Self-service resources

• GitHub repository – review source, open issues, or submit pull requests at https://github.com/recurly/recurly-js.
• Developer Docs – explore full API and integration guides at https://docs.recurly.com.
• Release notes – track new features and breaking changes from the repo’s “Releases” tab.

Direct assistance

For account-specific or production-blocking questions, email [email protected].

Please include:

• Site sub-domain (e.g., yourcompany.recurly.com)
• Reproduction steps or code snippets (omit sensitive keys)
• Console/network logs or error messages

Best-effort community help

The engineering team monitors GitHub issues; response times vary by severity and complexity. For guaranteed SLAs, use the support email above and reference your plan’s support level.