Retain • Account Updater
Pitch to leadership
Build a data-backed case for proactive revenue recovery — with ROI benchmarks, a frictionless subscriber story, and answers to every leadership question.
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Pitch to leadership
The pitch
When making the case to leadership, clarity and proof matter most. Lead with the outcome, back it with data, and keep the ask simple.
The one-line pitch
"Account Updater is a proactive churn-prevention service that automatically keeps subscribers' card details current — recovering revenue we'd otherwise lose, with zero friction for customers."
The business case
Use these talking points to build your case. Each addresses a dimension leadership typically evaluates: revenue impact, cost, subscriber experience, risk, and implementation effort.
Stop unnecessary revenue leakage
Subscription failures are often caused by card expirations, not cancellations. Account Updater resolves these lifecycle events before they trigger a decline — protecting revenue that was never at churn risk.
Proven ROI benchmarks
Recurly customers using Account Updater see an average of 18% of total recovered revenue attributed to this feature, with a 77x average return on investment. The cost is consistently a small fraction of the revenue it secures each month.
Zero friction for subscribers
Card details refresh silently in the background. Customers don't receive "update your card" emails — they simply stay active. This protects the subscriber relationship alongside the revenue.
Favorable cost-to-value ratio
The cost of Account Updater is consistently a small fraction of the monthly recurring revenue it successfully secures. Your Account Manager can model the expected return against your current card failure rate.
Rapid implementation — no engineering required
Enabling Account Updater is a self-serve toggle in Configuration → Payment settings. No code changes, no development work, and it can be live the same day.
Anticipated questions
Prepare for the questions leadership is most likely to ask. Having clear, confident answers makes the difference between a decision and a follow-up.
"What's the cost?"
Depending on your contract, Account Updater is either included or usage-based. The average return is 77x. Contact Recurly Support or speak with your Account Manager to confirm your specific model.
"Do we need engineering resources?"
No. Account Updater is enabled through a self-serve toggle in the Recurly admin. There is no code change or development work required for standard setup.
"Are there any risks?"
Account Updater is a secure, PCI-compliant best-effort service. It operates within card network participation rules and works best as a primary recovery layer alongside your existing dunning strategy — not a standalone solution.
"How quickly will we see results?"
Impact builds over 60–90 days as card renewal cycles roll through. Progress can be monitored in real time in the Churn Management analytics dashboard inside Recurly.
Head to Configuration → Payment settings in your Recurly admin and toggle it on. No engineering work needed — it can be live today.
Before you pitch
Taking a moment to personalize your case makes it significantly more compelling. Consider this question before walking into the room.
"Which metric matters most to your leadership — reduced churn, recovered MRR, or subscriber experience?"
Your answer shapes which talking points to lead with. If leadership is focused on growth, lean on the ROI benchmarks and recovery rates. If retention is their priority, lead with the zero-friction subscriber experience. If cost is the primary concern, open with the implementation simplicity and the cost-to-value ratio. Knowing their lens before the meeting is the difference between a compelling case and a follow-up conversation.
Not sure yet? Book time with an expert first
Join a Customer Success Global Office Hours session to talk strategy with our CSMs. They'll help you shape the pitch, pull the right data points from your account, and answer questions specific to your business model.
Register for Office Hours →