Retain • Account Updater
Tracking impact
Quantify your retention success by isolating revenue recovered through card updates — using Churn Management dashboards and granular transaction exports.
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Tracking impact
Key performance indicators
Recovered revenue (AU)
The total currency value successfully processed on cards updated by AU prior to the billing attempt. This is your primary ROI signal.
Involuntary churn rate
The percentage of subscribers lost due to payment failure. This should decrease as AU proactively handles card lifecycle events.
Renewal count by AU
The raw volume of subscription invoices that renewed successfully because of a card update. Found in Renewal Invoices reporting.
Remaining "expired" declines
Found in Renewal Declines — identifies cards AU could not update (subject to network participation), helping you refine your dunning strategy.
Navigating your dashboards
Recovered Revenue dashboard
Navigate to Analytics → Churn Management → Recovered Revenue. Use the Recovered Revenue by Method chart to see the contribution of card updates compared to dunning.
Renewal Invoices — the "Other Outcomes" chart
Go to Analytics → Churn Management → Renewal Invoices. Review the Invoices with Other Outcomes chart to see the specific count of invoices saved by AU logic.
Renewal Declines dashboard
Navigate to Analytics → Churn Management → Renewal Declines. Filter for Expired Card codes to see remaining friction points that AU could not resolve.
Advanced audit
Invoices Summary Export
For raw data verification, use the Invoices Summary Export under Analytics → Exports. This report provides underlying proof of card updates at the transaction level.
Filter by recovery_reason: Choose account_updater transactions to isolate AU collections and calculate your exact AU-attributed revenue.
Need strategic support?
Join our Customer Success Global Office Hours. Meet live with our CSMs to walk through your analytics, work through roadblocks, and get strategic advice on optimizing your revenue recovery stack.
Register for Office Hours →AU impact is cumulative. It takes roughly 90 days to see the full stabilized effect on your recovery metrics. Use this window to establish your new churn baseline before drawing conclusions.