--- updatedAt: 2026-10-01T20:08:03.000Z agentTools: siteIndex: https://docs.recurly.com/llms.txt projectIndex: https://docs.recurly.com/recurly-engage/llms.txt --- # Creating test account credentials Learn how to quickly create test account credentials in Recurly Engage. Setting up these credentials allows your Recurly Account Manager or Support Specialist to directly access and test your configurations and prompts, speeding up troubleshooting and deployment.

To give you the most accurate and efficient support, your Recurly account manager or support specialist may ask for test account credentials. These credentials let a Recurly team member simulate a customer directly within your Recurly Engage environment, so we can help you faster and more effectively.

Available on all Recurly plans

Creating a test user is an essential step when our team needs to:

Replicate issues: Accurately reproduce and diagnose a reported issue or bug within your configuration.
Validate setup: Confirm that new prompts, notifications, and logic are triggering correctly before they go live to your customers.
Walk through configuration: Provide hands-on guidance or demonstrations using a safe, testable user profile.

1Key benefits 2Key steps

# Key benefits

Faster resolution Direct testing access for your Recurly contact cuts out the back-and-forth, so troubleshooting moves quicker.

Accurate testing The Recurly team can test configurations under the exact conditions of a real subscriber, ensuring high-quality validation.

Data safety Testing uses a simulated user ID, so your live customer data and subscriptions stay completely unaffected.

Confidence in deployment You and your account manager can verify together that your configurations work as intended.

# Key steps Follow these steps in Engage to create your test user:

Navigate to settings

Open Test Account Credentials from the Settings menu and create your test user using the sub-steps below.

Log in to your Recurly Engage account.
In the main navigation menu, click Settings.
In the Settings menu, click User ID Matching.
On the User ID Matching page, click Test Account Credentials.
When prompted, enter the necessary details for your test user.
Click Save Changes to finalize the test account.

Begin testing

Once it's created, use this Test User ID to simulate events and preview how your configured prompts will be delivered to a user with that specific subscription status.