Hosted Account Management
Recurly allows you to white-label the entire subscription experience within your website, using our API. Alternatively, you may use our hosted account management pages to support your customers. These pages allow your customers to view their account status, update their billing information, download previous invoices, and cancel or reactivate their subscription.
Hosted Account Management has two settings, “Account Login” and “Guest View Only”. This determines whether your customers can create logins and access the full portal or only see specific hosted invoices. Hosted Account Management is set to Guest View Only by default.
Account Login will turn on the full Hosted Account Management portal for your customers. Once logged in, customers can view and manage their subscriptions, invoices, and billing information.
- Your Vanity URL will show a customer login page that includes a section to create an account.
- Customers can create an account and login using the email address that is their Account Info email address in your Recurly admin.
- There is a Hosted Account Management Login Token URL for each customer found under Edit Account in your Recurly admin. This link will automatically log in anyone with the link as the customer.
Your Recurly emails can be customized with the account_hosted_maintenance_url parameter. This places the Hosted Account Management Login Token URL in the email that the user can click on to enter their account directly. For more information on how modifying email templates works (and the available parameters) please visit our Email Templates documentation.
Guest View Only
Guest View Only leverages Hosted Account Management to provide a limited view of customer information without requiring the customer to login or have knowledge of a full account. Guest View exists for hosted invoice pages and the hosted billing info page.
Guest View is a limited view of Hosted Account Management pages that can be used with both “Account Login” and “Guest View Only”. Guest View allows merchants to provide a hosted version of a customer’s invoice in an email message or a hosted billing information page for the customer to update their payment information. If “Account Login” is enabled, the customer will see the options to Login or Create an Account in the top right of the page.
Hosted Invoice Links
If Hosted Account Management is enabled, all Recurly email templates that mention a specific invoice include a link to the hosted version of the invoice. On the hosted invoice page, customers can download a PDF of their invoice.
Hosted Invoice Email Templates:
- New Subscription
- New Invoice - seen by sites with manual invoicing turned on
- Invoice Past Due - seen by sites with manual invoicing turned on
- Payment Confirmed
- Payment Declined
- Payment Refunded
- Payment Voided
Merchants can find the hosted invoice link for a specific invoice on the invoice page in their Recurly admin.
(You can find the Hosted Token on the Edit Account page for the customer.)
Hosted Billing Information
In the case where a customer needs to update their billing information and the merchant does not want to provide login access to Hosted Account Management, the merchant can turn on “Guest View Only” and provide the cusotmer with a Guest View “Edit Billing Info” url. Merchants can find this url on the Edit Account page in their admin.
(You can find the Hosted Token on the Edit Account page for the customer.)
If Hosted Account Management is set to Account Login, merchants can turn on two additional options for their customers to access: cancel subscriptions and update their account email address.
- “Cancel subscriptions” reveals a “Cancel” button to customers on all subscriptions in the Hosted Account Management portal.
- “Update account email address” reveals the option to “Edit Email” in the account dropdown a customer sees while logged into the portal. If the customer changes their email, it will update the Account Info email address in your Recurly admin.
Merchants on Recurly’s Enterprise plan can now use a new feature called “Online Payments”. Online Payments allows customers to pay for manual invoices with a credit card, PayPal, Amazon account, or ACH. Leveraging Hosted Account Management, Online Payments adds a “Make a Payment” button to the hosted invoice page. This payment button is visible in Guest View mode, as well as Account Login mode.
Recurly’s email templates were recently updated to include a Guest View hosted invoice link when Hosted Account Management is enabled. Check to make sure you are using the latest version of your email templates. With this update, customers will see a link in their emails prompting them to view their invoice online. With “Online Payments” for manual invoices, this link will prompt them to “Pay your invoice online”. Once on the hosted invoice page, they will see the “Make a Payment” button and can pay for the manual invoice with a credit card or PayPal account.
If the invoice includes a recurring subscription, the customer will see a checkbox to opt-in to using this payment method automatically for renewal payments. If they opt-in, the next invoice will not be manual and will bill the credit card or PayPal account automatically. If the customer does not opt-in, the next invoice will be manual and they can pay when they are ready via the hosted invoice page. Once the invoice is paid, the customer will see a success message and a Payment History section next to their invoice.
Recurly Fee Structure for Online Payments
- $1 for all manual invoices created
- 1.25% of transaction revenue from all credit card and PayPal payments on a manual invoice
- $0.10 for verifications and failed transactions
How to enable Online Payments
Go to the Hosted Page Settings page in your Recurly site and under Customer Options you will see a checkbox called “Pay invoices online”. Enable this option and all unpaid hosted invoices will automatically have a “Make a Payment” button next to them. If you do not see the Make a Payment button, make sure your gateways are configured correctly.
See what your customers see!
To see what the hosted invoice with Online Payments looks like, issue a manual invoice. In your Recurly Admin, on the page for that specific invoice, you will see a button in the top right corner called “Hosted Invoice”. Click this link and you will see the Guest View mode version of the customer’s hosted invoice. Please note that this hosted invoice link is a live private page associated with your customer. Any actions performed will be live actions on the customer’s account.
Hosted Account Management and Hosted Payment Pages use the same branding options. See our Hosted Pages article for details. One special option for Hosted Account Management is a logout redirect to a url of your choice. This url is your Company Website URL in Site Settings. If no url exists in this field, Hosted Account Management logouts will go to the login page.
The account API also returns a parameter called
hosted_login_token. This allows you to place a custom URL on your site that logs the user directly into their account (e.g.,
). This is a more seamless integration option for your users. For more information regarding API, please visit the API doc here.
For example, when you query the API for a specific account, you will receive a XML document like the following:
<account href="http://a_shop.recurly.com/v2/accounts/example_account_code"> <adjustments href=" .. some url .. "/> <billing_info href=" .. some url .. "/> <invoices href=" .. some url .. "/> <subscriptions href=" .. some url .. "/> <transactions href=" .. some url .. "/> <account_code>example_account_code</account_code> <state>active</state> <username>joe</username> <email>firstname.lastname@example.org</email> <first_name>Joe</first_name> <last_name>Jones</last_name> <company_name>Recurly</company_name> <accept_language nil="nil"></accept_language> <hosted_login_token>1ab3f1ff4e1c7c49cdec7a404e91d154</hosted_login_token> <created_at type="datetime">2012-08-20T17:48:50Z</created_at> </account>
The token is located at:
So in this case, the token is:
Then the hosted account management access url is: